I.T. Support Technician (PFT (1) (CUPE 23.26)

Located in the heart of Southwestern Ontario, Norfolk County is where big vision meets unlimited potential.

As one of Ontario’s largest single-tier municipalities and home to over 70,000 people, Norfolk is bold, diverse, and proudly local - a municipality that thrives on innovation, collaboration, and connection. Here, you’ll find endless opportunities to grow your skills, expand your ideas, and shape your career.

As the Support Technician, you will keep Norfolk County’s technology running smoothly by installing, maintaining, and supporting workstations, software, and communication systems. You’ll provide hands‑on technical help, guide users, and ensure reliable, effective IT services that enable staff to work efficiently.

Big vision. Real opportunities. Unlimited potential. That’s Norfolk.

Duties and Responsibilities:

• Installation, maintenance and support of County workstations and peripherals
• Administer and/or provide hardware and software support to Corporate users
• Consult/advise/analyze/install and maintain voice communication requirements ensuring cost effectiveness and system availability to County users
• Research, develop and implement approved training plans for Corporate Standard Software
• Provide departmental administrative support ensuring contracts, purchases and invoices are within budget parameters
• Planning, ordering, installing, monitoring and reviewing contracted work by outside agencies
• Assist in the development of policies and procedures related to information technology
• Provide backup support for all information technology functions
• Monitor web page administration and act as coordinator between departments and vendors
• Promote effective and appropriate use of information technology
• Provide progress reports at meetings
• Keep current on changes and innovative technology developments
• Perform other duties as assigned

Requirements

Knowledge and Experience:

• Three (3) year post-secondary program in computer science, technology studies, or related field
• Over four (4) years up to and including five years’ experience to be familiar with scope of position, or equivalent previous experience

Skills and Abilities:

• Valid Ontario driver’s license and access to a reliable vehicle.
• Must be aware of safe work practices as they relate to job responsibilities and work environment, and have the basic understanding of the Occupational Health and Safety Act
• Computer expertise in corporate standard software and department specific software to data search and entry and to create and modify word processed documents

Benefits

Posting #: CUPE

Position: Support Technician

Position Code: 5ISWSR

Status: Permanent Full Time (365 hours per week)

Number of Vacancies: 1

Employee Group: CUPE Local 4700

Wage: $ - $ per hour

Division: Corporate Services

Department: Information Technology

Reports to: Manager, Operations

Location: Simcoe, Ontario (in office work including off-site work at locations supported by Norfolk County based on operational requirements of the role)

Posting Period: March 20, 2026 - April 7, 2026