Claims Advocate

Overview

As the Commercial Claims Advocate, reporting to the AVP Ontario Commercial Claims Advocacy, you will be a part of the Ontario Claims Team, working directly with clients to receive and advocate for claims results in a Commercial Insurance setting. How you'll make an impact Work Environment Hybrid (Agile) – We at Gallagher enjoy the benefits of working remotely while also collaborating and interacting with each other in the office. - Intake of Commercial Lines clients’ new claims and reporting to the insurance company. - Conduct thorough reviews of policy wordings to ensure coverage aligns with the insured's needs and provide guidance on potential gaps or areas of concern. - Provide claims counselling to insureds as required in a professional and conscientious manner. - Develop and implement claims strategies to ensure timely and fair resolution of claims while minimizing potential disputes. - Inputting data using the Applied EPIC BMS system and reviewing as required. - Maintaining, coordinating, and updating client files with accurate and detailed documentation. - Liaising between insured and insurance carrier where appropriate, acting as a mediator to resolve disputes or disagreements regarding claims or policy interpretations. - Providing advocacy on claims on the client’s behalf with insurers, ensuring fair and equitable settlements by leveraging knowledge of policy wordings, industry practices, and legal precedents. - Collaborating with underwriters to recommend and facilitate policy adjustments or endorsements based on claims experience or changes in the insured's risk profile. - Coordinating with third-party vendors, such as appraisers and restoration companies to ensure timely and quality service delivery for clients. - Monitoring and analysing claims trends and data to identify patterns, recommend improvements, and provide insights to clients and internal teams. - Attending company-sponsored seminars and educational activities needed to maintain product knowledge and expertise. - Participating in special claims projects as required. - Building and maintaining strong relationships with clients by providing exceptional service, addressing concerns promptly, and ensuring their needs are met during the claims process. - Providing training and mentorship to junior team members or colleagues on claims handling best practices, policy interpretation, and client advocacy. About you Completion of post-secondary education; Business Insurance program an asset RIBO Licensed or have the ability to acquire RIBO license within 90 days of beginning is a requirement to join our team CAIB or CIP designation or courses completed towards industry designations an asset Proficient in Microsoft Office products (Word, Excel, Outlook) Ability to efficiently use Broker Management software, followup systems and electronic filing systems High attention to detail and accuracy Excellent time management and organization skills Ability to multi‐task between a variety of tasks, projects, and deadlines Comprehensive and effective verbal/written communication skills Client service and/or claims experience Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Flexible medical & dental coverage to meet your household's needs Life, Dependent Life and AD & D Insurance options Retirement savings including RRSP including a company match, TFSA, pension and more Employee Stock Purchase Plan Other benefits include: Educational expense reimbursement Employee assistance programs Discounted gym membership (GoodLife Fitness) Opportunity for flexible work arrangements Paid sick days & personal days Employee education recognition program Employee referral bonus program