Field Service Manager - Quebec & Atlantic region

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This Position reports to:

Service Manager

In this role, you will have the opportunity to lead the Field Service team with full accountability of running the day-to-day field service activities and to overachieve customer expectations. Each day, you will create, implement, and review field service operations strategies for designated area(s) based on the global service business strategy. You will also showcase your expertise by ensuring customer focus, understanding sense of urgency, and care in your area of responsibility.

This role supports ABB’s Automation Service Canada organization, helping customers across diverse industrial and utility sectors with automation and digital systems.

The position leads the regional service operations team based in Dartmouth, St John's and Montreal, overseeing service delivery across Quebec and the Atlantic Provinces (NS, NB, NL, PEI)

Reporting to the Automation Service Operations Manager for Canada, the Service Manager works closely with a national network of Service Managers.

The role includes direct leadership of Field Service employees and Service Project Managers, ensuring strong performance, operational excellence, and a balanced focus on customer satisfaction, employee development, and ABB’s business goals.

The work model for the role is: Onsite/Hybrid

Your responsibilities

• Build strong, long‑term customer relationships through regular engagement and high service satisfaction.

• Understand changing customer needs and ensure local service capabilities align with current and future expectations.

• Partner with Sales to develop and deliver customer‑centric service solutions.

• Recruit, lead, and develop a high‑performing technical service team while fostering a strong health, safety, and sustainability culture.

• Set clear performance expectations, conduct regular reviews, and support employee growth and career development.

• Oversee order management, billing accuracy, resource utilization, cash flow, and operational KPIs while driving continuous improvement.

• Ensure timely and high‑quality execution of Customer Care Agreements and service projects in alignment with national service strategy.

• Collaborate with service centers across Canada and model ABB’s values of Safety and Integrity in all interactions.

Qualifications

• Bachelor’s degree in engineering or applied science, or a technical diploma plus 7–15 years of experience in field service, engineering, business development, contract/project management, and 3–5 years of leadership experience. Knowledge or training in Lean Six Sigma methods with practical process improvement experience.

• Strong customer focus with excellent interpersonal, leadership, and organizational skills. Demonstrated business acumen with experience managing costs, forecasting, and operational KPIs

• Strong understanding of Automation systems (e.g., DCS, PLC, safety systems) and service delivery models. Strong technical background with ABB Automation & Digital systems (preferred).

• Experience in an industrial automation field service environment with a strong emphasis on safety, integrity, and quality.

• Intermediate to advanced proficiency in Microsoft Office applications and Salesforce.

• Entrepreneurial mindset; results‑driven, self‑starter, and highly collaborative.

• Willingness to travel (30–40% overnight travel).

• Residence in Dartmouth, Halifax or St John's or surrounding areas is required.

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

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Employment Equity & Inclusion Statement (Canada)

ABB values the dedication, commitment, and expertise of all our employees. As an Employment Equity Employer, we are committed to fostering an inclusive and diverse workplace. We actively support the principles of the Employment Equity Act and strive to build a workforce that reflects Canada’s diversity, including:

• Women

• Indigenous Peoples

• Members of visible minorities

• Persons with disabilities

ABB is committed to providing reasonable accommodations to applicants with disabilities. If you require accommodation during any stage of the recruitment process, we encourage you to let us know.