Gift Processing Specialist

Position Title: Gift Processing Specialist, Canada

Department: Gift Processing

Reports To: Gift Processing Supervisor

Status: Part time, Hourly (18-20 hours/week, M-F)

Location: In-Office, Burlington, ON

Salary Level: M $27.65 to $31.11 CAD

Date: March 19, 2026

PURPOSE:

The Gift Processing Specialist provides timely and precise processing of donations in alignment with established procedures, organizational policies, donor intent, required timelines, and CRA regulations. The position also upholds CRM data integrity by ensuring the accuracy and completeness of constituent records.

We do not discriminate based on disability, culture, ethnicity, or gender, and welcome and encourage people from diverse backgrounds to apply.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Process incoming gifts by batches (Remote Deposit, EFT's, Interact e-Transfers, Grants, Stocks and Multi-Agency Gifts), code batched gifts, electronically deposits cheque gifts into bank, batch gift entry in Apsona system, reviews, commits and posts recorded gifts by batches into CRM – Salesforce System.
• Record all mailed and online donations, including annual gift catalog donations daily, while adhering to the defined process for financial controls and accuracy of donation entry.
• Process receipts in a timely manner, both electronic and mail receipts, following established receipt guidelines and CRA regulations.
• Partner with finance team to provide accurate and timely deposit information and resolve any discrepancies.
• Troubleshoot online giving issues for donors, resolving the issue and following up by phone or email with the donor.
• Ensure that donor individual accounts, stock, estate, donor-advised fund, and multi-agency donations are processed appropriately and acknowledged based on established guidelines and regulations.
• Identify special circumstances that require additional research or input; perform the necessary research, and or obtain appropriate guidance.
• Participate in annual audit work, providing all required information to finance team in a timely manner.
• Maintain CRM data integrity through impeccable entry of new contact information, monitoring and scrubbing duplicate data from integrated systems, and updating demographic and mailing information, emails and phone numbers as received from individual Donors, Donor Relations and Cace Team.
• Collaborate with WR fundraising and finance teams by providing accurate revenue reports, answering questions regarding gifts, and prov providing excellent internal customer service.
• Perform other job-related duties as assigned.

KNOWLEDGE, SKILL, ABILITIES REQUIRED:

• Able to respect and support the mission, vision and values of World Renew.
• Demonstrated commitment to Christ and be able to recognize this position as one that contributes to the work of His Kingdom.
• Demonstrated commitment to contribute to and promote a work environment that values diversity, inclusion and equity.
• Committed to working towards gender equality, equity and justice in all aspects of our programming, plans, policies and organizational structure
• Demonstrated accuracy and speed in data entry.
• Ability to follow established procedures and proactively identify opportunities for improvement.
• Strong interpersonal skills with the ability to maintain positive relationships and communicate effectively with colleagues and constituents.
• High level of integrity and discretion.
• Previous experience handling confidential information is preferred.
• Proven research and problem‑solving skills.
• Strong commitment to customer service.
• Ability to exercise sound judgment in situations where information may be incomplete or unclear.
• Basic understanding of financial accounting and demonstrated ability to reconcile financial data.
• Intermediate proficiency in Microsoft Word and Excel.
• Willingness and ability to learn new technical skills and become proficient with the CRM and related systems.
• Self‑disciplined, motivated, and capable of working independently with minimal supervision.

EDUCATION AND EXPERIENCE:

• Some post‑secondary coursework preferred.
• Minimum of one year of experience maintaining database information required.
• Experience with Salesforce NPSP is preferred.

LANGUAGE SKILLS:

• Excellent command of the English language, both written and verbal, is required.

WORK ENVIRONMENT, PHYSICAL AND OTHER DEMANDS:

The work environment encountered and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires:

1. Extensive computer work and concentrated reading, sitting for long periods of time.
2. Occasional lifting of backup documentation boxes into and out of storage (up to 15 pounds).
3. Travel within in the United States and Canada may be required.
   1. This position requires work during peak seasons, including calendar year-end.

World Renew requires permanent work authorization at time of hire. With World Renew's commitment to Core Humanitarian Standard and Safeguarding responsibilities, as part of the recruitment process, a successful candidate can expect to go through a thorough background check. Please note that the tentative application deadline for this position will be EOD April 13, 2026 for External Applicants and Internal Applicants, closing date depending on application volume. We encourage all interested candidates to apply before this deadline as we move candidates through our hiring process on a continuous basis