Recreation Services, Customer Service Representative
- Part-time
The Opportunity:
The Customer Service department is an internal support team for front line contact with the public, program registration, fee collection, pass sales and managing account information.
Responsibilities Include:
• Providing exceptional front line customer care
• Processing admission and recreation pass sales
• Cash handling, including cash outs and verification
• Processing program registrations
• Assisting with monitoring facility area usage
• Leading or assisting in all facility emergencies
• Opening and closing the facility
• Maintaining professional and friendly relationships with internal and external customers
You Bring:
• Standard First Aid - Level C CPR and AED certification
• 3 to 5 years’ of customer service experience
• Minimum 3 years’ of cash handling experience
• Computer experience with Microsoft Office
• Experience with Recreation software would be an asset
• Previous experience working in a recreation facility would be an asset
• Exemplary and proven customer service skills•
• Ability to demonstrate maturity and responsibility
• A welcoming, friendly, approachable and positive personality
• Ability to manage multiple tasks
• Ability to adapt well in an ever changing and diverse environment
• Strong communication and interpersonal skills
• Ability to take initiative
• Ability to provide guidance to others when required
• Work independently with minimal supervision in a team environment
• Ability to work effectively in a team environment
•Strong team player with the ability to collaborate effectively across groups
We Offer:
Competitive compensation and the following benefits:
• EAP (Employee Assistance Program)
• Annual adult Genesis Place pass
We believe connection and culture are the keys to our customer service. We do this through continuous learning, regular team building, and organizational social events so all employees have the knowledge to provide excellence in service to our community.
Additional Information:
The successful candidate will work at our Genesis Place facility. This is a casual, part‑time role with no guaranteed hours.
As a condition of continued employment, availability and scheduling requirements include:
• Submission of monthly availability
• Availability for a minimum of one evening shift per week (must be able to start at 5:30 p.m.)
• Availability for at least four weekend shifts per month
• Working a minimum of 6–8 shifts per month
• Attendance at all in‑service meetings
If you’re interested, we’d love to hear from you - please apply by submitting your resume and cover letter.
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