Part time Bilingual Customer Service Representative

Join an iconic Quebec company in Quebec City as a bilingual customer service agent in a call center!

In this Part time permanent role, you will act as a digital ambassador to provide high-end support and optimize the online shopping experience.

We are looking for an empathetic person who is passionate about human relations to promote the brand image.

25 hours a week:

- Must be available to work 1 evening shift Thursday or Friday
- Must be available to work 1 weekend day either Saturday or Sunday
- Other weekday availability

On-site role on John-Simons Street, Quebec, QC

Salary: $20/hour
Target start date: April 13th

Advantages
• Permanent position
• Group insurance
• Telemedicine service
• Employee and family assistance program
• RRSP
• Up to 40% discount in stores
• Access to a gym
• Free parking

Responsibilities
• Proactively support customers throughout the purchasing cycle: before ordering (advice), during (technical support), and after (follow-up and satisfaction)
• Respond, in both French and English, to questions about purchases, online order status, merchandise, returns, and the loyalty program
• Navigate our various platforms
• Manage complaints and sensitive situations with empathy, turning every dissatisfaction into an opportunity to strengthen customer relationships
• Perform rigorous order tracking and coordinate with logistics services to ensure delivery promises are met
• Guide users in navigating the website and using new technologies related to online shopping
• Promote the benefits of the loyalty program
• Accurately document each interaction in customer relationship management systems to ensure seamless service continuity
• Collaborate with internal teams to provide customer feedback and continuously optimize the web purchasing process

Qualifications
• Bilingual in English and French, both spoken and written ( company has locations all over Canada)
• Call Center experience required
• Highly tech-savvy, able to juggle multiple software programs, chat platforms, and telephony tools simultaneously
• Knowledge of Microsoft Office Suite
• Empathy to understand customer needs and anticipate their expectations
• Friendly and warm personality, demonstrating a genuine pleasure in interacting with the public
• Problem-solving and conflict management skills (complaint handling) with calm and diplomacy
• Rigorous, organized, and detail-oriented to ensure impeccable follow-up
• Strong team spirit to integrate into a collaborative and dynamic customer relations environment

Summary
Does this bilingual customer service agent position appeal to you?

Send your resume to melissa.bertrand@randstad.ca, mentioning the job title: Bilingual Customer Service Agent.

Only those selected for interviews will be contacted.

We look forward to meeting you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.