technical support agentServer Center Limited • Calgary, AB, CA

technical support agent

Server Center Limited • Calgary, AB, CA

6 days ago

Job type

Permanent

Job description

Work Term: Permanent
Work Language: Bilingual
Hours: 8 to 9 hours per month
Education: Bachelor's degree
Experience: 1 year to less than 2 years

Work setting

Private sector

Tasks

Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Manage incidents

Supervision

No supervision responsibility

Computer and technology knowledge

Android
iOS
Linux
Unix
Networking software
Networking hardware
Networking security
Security software

Type of experience

Call centre

Area of work experience

Quality assurance or control

Area of specialization

Project management

Transportation/travel information

Own transportation

Work conditions and physical capabilities

Fast-paced environment
Work under pressure
Tight deadlines
Repetitive tasks
Attention to detail

Own tools/equipment

Computer
Internet access

Personal suitability

Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Team player
Ability to multitask

Screening questions

Are you authorized to work in Canada?
Are you available to start on the date listed in the job posting?

Employment terms options

Flexible hours

Health benefits

Dental plan
Vision care benefits

Financial benefits

Bonus

Long term benefits

Tax-Free Savings Account (TFSA)

Other benefits

Free parking available

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Technical support agent • Calgary, AB, CA

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