Director, Software Development, Shared Services (Bilingual FR-EN)

Salary and Benefits

Flexible work arrangements and a hybrid work model.

Possibility to purchase up to 5 extra days off per year.

Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more.

Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life).

Pay at Intact is about much more than just salary.

Salary Range (but Not Limited To): 161,600 - 197,500.

Annual Bonus Target, Based on the Base Salary, With a Potential Payout Of Up To Double The Target (subject To Personal And Company Performance).

20% (bonus target).

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – Intact matches 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. Intact offers the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including experience, skills, qualifications, anticipated contribution to role, internal equity, and more.

About the Role

We’re looking for a Bilingual Director of Software Development to lead our Shared Services organization responsible for Intact’s central document management platform: the single source of truth for our enterprise policies. This is a mission‑critical set of services that underpins trust, compliance, and operational excellence across the company. You’ll help shape the strategy, build and evolve the platform, and lead high‑performing teams that deliver secure, reliable, customer‑driven solutions at scale.

What You’ll Do Here

• Be an integral part of defining and owning the product vision, roadmap, and operating model for our central document management services.
• Translate enterprise needs (risk, compliance, legal, audit, security, business units) into a cohesive, scalable platform strategy that delivers measurable outcomes.
• Foster a great work environment by mentoring emerging leaders and managers, attracting, developing, and retaining outstanding talent.
• Partner closely with executive stakeholders and cross‑functional teams to understand needs, prioritize value, and ensure adoption and satisfaction.
• Establish clear success metrics (availability, performance, time‑to‑publish, search relevance, policy governance KPIs, user satisfaction) and drive continuous improvement.
• Own end‑to‑end platform reliability: architecture, security, scalability, cost, and operational resilience.
• Communicate priorities, progress, and risks transparently to executives and stakeholders.
• Build strong relationships across business units, technology, and shared services to accelerate execution and adoption.

What You Bring To The Table

• Bachelor’s degree in software engineering, Computer Science, or equivalent mix of education and experience.
• 10+ years in software development with hands‑on Agile/Scrum experience; 5+ years leading one or more software development teams at scale.
• Track record leading platforms or products with high availability, strong security, and complex stakeholder environments; experience with content/document management or knowledge management systems is a strong asset.
• Proven success managing budgets for large projects/portfolios and optimizing cost‑to‑serve (e.g., cloud spend, licensing, support models).
• Demonstrated success managing production operations, SLAs/SLOs, incident/problem management, and continuous improvement.
• Strong product mindset: ability to balance user experience, governance, security, and delivery speed.
• Strong program/project management at scale: portfolio planning, roadmap execution, dependency/risk management, and stakeholder alignment.
• Inspirational leader who builds inclusive, respectful, and high‑performance cultures.
• Excellent communication and influence skills with executives and cross‑functional teams; ability to simplify complexity and drive alignment.
• Bilingualism (French and English). For candidates located in Quebec, bilingualism is required to interact on a regular basis with English‑speaking colleagues across the country.
• No Canadian work experience required however must be eligible to work in Canada.

Nice to Have

• Experience with enterprise content/document management platforms (e.g., M365/SharePoint, OpenText, Box), search/relevance tuning, and metadata/taxonomy design.
• Familiarity with policy governance frameworks, records/retention management, and audit/compliance workflows.
• Experience with identity and access management (RBAC/ABAC), encryption/key management, and data loss prevention.
• Background in knowledge management/user experience for internal tools.

Equal Opportunity & Accessibility Statements

We are an equal opportunity employer.

At Intact, our Value of Respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity‑deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

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