Technician, Customer Facing

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type: Regular

About Our Company

Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We are ‘Above And Beyonders’, who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences.

As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA).

Why Work At Breezeline?

As one of the country’s fast‑growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person’s unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.

Internal Values – How We Act

• Fun: We laugh a lot. It makes every day brighter, and if you don’t love what you do, you’re not doing it right.
• Job flexibility: We think everything you do matters – at work and home.
• Discounted services: We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too.
• Total Rewards: Let’s be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it.
• Career evolution: At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals!
• Cutting‑edge technology: Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re‑shape the industry.

Position Summary

Under limited supervision, perform cable television installations, disconnects and services changes for residential and business customers.

Essential Duties and Responsibilities

• Pulls cables, such as coaxial, twisted pair, optical fiber and other cable types, through conduit, above ceilings and between floors.
• Installs modular connectors for data and telephone users.
• Terminates RF signals.
• Uses cable testing equipment to troubleshoot problems.
• Documentation of RF signals at different levels.
• Provides new users with cable and modular connections, and relocates cable connections for existing users.
• Reads technical manuals and brochures to determine equipment which meets establishment requirements.
• Tests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing systems.
• Oversees or assists in installation of communications hardware.
• Performs preventative maintenance and minor equipment repairs.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies

• Integrity – Able to be tactful, maintain confidence, and foster an ethical work environment.
• Initiative – Able to bring about great results from ordinary circumstances and respond to situations as they arise without supervision.
• Planning, prioritizing, and goal setting – Able to prepare for emerging customer needs, manage multiple projects, and create detailed action plans.
• Communication – Clearly conveys information through a variety of media and listens well.
• Self‑Development and Continuous Learning – Keeps informed of current industry trends and applies new concepts to improve job performance.
• Customer Focus – Demonstrates a high level of service delivery and prioritizes customer needs.
• Attention to Detail – Follows detailed procedures and ensures accuracy in documentation and data.

Qualifications

• Education and/or Experience: High school diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.
• Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; present information in one‑on‑one and small group situations.
• Mathematical Skills: Ability to add, subtract, multiply, and divide; calculate ratios and percentages; interpret bar graphs.
• Reasoning Ability: Apply common sense understanding to carry out simple one‑ or two‑step instructions; handle standardized situations with minimal variables.

Certificates, Licenses, Registrations

• Required: Valid driver’s license, satisfactory driving record within company required standards.
• Preferred: SCTE, NCTI, FOA or other relevant industry certifications.

Other Skills and Abilities

• Accurately measure distances using tapes or other measuring devices.
• Adhere to local, federal regulations and company policies.
• Carry, climb and operate extension ladder (approx. 28 ft high and 75 pounds).
• Carry a tool belt with up to 25 lbs of tools and equipment without exceeding the 375 lb weight limit.
• Climb poles using gaffs, hooks and climbing belt as needed.
• Differentiate between different sizes and colors of wires.
• Drive company vehicle safely and responsibly.
• Make cable connections in tight spaces by bending, reaching, twisting.
• Operate appropriate computer or test equipment.
• Perform job from high places (poles and roofs).
• Prioritize and organize effectively.
• Use hand tools such as electric drills, hammers, wrenches, screwdrivers in cable installation.
• Walk over all types of terrain in all weather while carrying tools and equipment.
• Work independently.
• Work with small components and wires to make cable connections.
• Knowledge of basic mathematics and electronics.

Physical Demands

Regularly required to stand, walk, use hands to finger, handle or feel and reach; frequently required to climb, balance, stoop, kneel, crouch or crawl; occasionally required to sit and talk or hear; must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required include close vision, distance vision, color vision and depth perception.

Work Environment

The work environment is usually moderate in noise level. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Available Benefits

• Competitive salary
• Medical coverage (including prescription and vision plans)
• Dental coverage
• Life Insurance (1x salary at no cost to employee)
• Long and short-term disability insurance (no cost to employee)
• Voluntary employee, spousal, and child life insurance
• Company recognized Holidays with additional Floating Holidays
• Paid Time Off (PTO) programs
• Comprehensive Flex Work Policy
• 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
• Participation in the Employee Bonus Plan
• Participation in the Cogeco Stock Purchase Plan
• Complimentary and discounted broadband services (for those in our service area)
• Tuition Reimbursement
• Headspace Membership
• Opportunities for LinkedIn Learning subscriptions for select colleagues

Location

Columbus, OH

Company

Breezeline

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well‑being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.com