Service Coordinator - Regina

We are currently conducting a confidential search on behalf of a highly respected client in Regina for a dedicated and experienced Service Coordinator. This is a permanent, full-time position where you will be employed directly by our client, bringing your business administration expertise to a dynamic and fast-paced environment.

As a Service Coordinator in the thriving city of Regina, you will be the linchpin of our client's everyday operations. In this critical business administration role, you will take full ownership of the entire service cycle, ensuring seamless communication and workflow from the initial customer inquiry to the final billing stage. The ideal Service Coordinator is someone who thrives on organization, possesses exceptional problem-solving abilities, and is deeply committed to delivering an outstanding customer experience. By effectively managing schedules, dispatching field technicians, and overseeing work orders, you will play a direct role in the ongoing success and operational efficiency of the organization.

Advantages
• Competitive annual salary ranging between $65,000 and $80,000.
• Permanent, full-time position offering long-term stability and career growth.
• Opportunity to work with a highly reputable organization in the Regina area.
• Engaging work environment where your business administration skills make a direct, tangible impact.
• Supportive leadership and a collaborative, team-oriented culture.

Responsibilities
• Schedule service and warranty calls with the customer efficiently and effectively.
• Accurately complete documents required to process work orders, forward them to the customer and/or sales, and conduct follow-up to completion.
• Ensure that amounts billed to customers are correct and follow up to secure timely payment, including collecting purchase orders or credit card information.
• Distribute required paperwork to our technicians, parts department, and warehouse personnel.
• Dispatch and communicate with technicians to provide required information relevant to the job prior to and during the service call cycle.
• Regularly review and follow up on work orders and claims to obtain prompt payment.


Qualifications
• 3-5 years of experience scheduling and dispatching field service.
• Working knowledge of MS Outlook (including calendar) and Excel.
• Strong ability to multi-task and follow through with defined tasks.
• Must possess a valid Driver's License and have a reliable vehicle.
• Exceptional written and oral communication skills.
• Well-organized, high level of accuracy, and strong attention to detail.
• Ability to handle stressful situations professionally; the ability to exhibit a professional manner in dealing with others and maintaining constructive working relationships.



Summary
Ways to apply;

• Apply directly to this post.
• Email your resume to stephanie.biondi@randstad.ca - include job title in the subject line
• Visit www.randstad.ca, search by job title and apply online

Thank you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.