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Securian Canada
Bilingual Claims Care AnalystSecurian Canada • Waterloo, ON, CA
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Bilingual Claims Care Analyst

Bilingual Claims Care Analyst

Securian Canada • Waterloo, ON, CA
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Description

What we do every day to be our very best

Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work.

Who we need

As a Bilingual Claims Care Analyst, you will play a key role in the strategic and thorough evaluation of insurance claims related to creditor insurance and credit card payment protection, including life, disability, critical illness, and job loss coverage. You will be responsible for conducting in-depth analyses of contractual, medical, functional, and occupational information to make sound, fair, and well-supported decisions in alignment with policy provisions as well as internal and regulatory frameworks.

In this role, you will directly contribute to the overall client experience by ensuring efficient, equitable, and empathetic claims handling while maintaining high standards of quality, compliance, and performance. You will act as a trusted partner to both internal and external stakeholders, demonstrating strong professional judgment, integrity, and accountability in decision-making.

The base salary range for this position is between CAD $55,000 and CAD $70,000, depending on experience. Details of our additional benefits are outlined below.

This job posting is for an existing vacancy. Only one position is available; however, it may be based in multiple locations.

What you will do

  • Evaluate claims to determine eligibility for benefits by reviewing all relevant documentation, including contractual, medical, functional capacity, and occupational information, in accordance with established procedures and policy provisions;
  • Effectively manage an active caseload while ensuring compliance with customer service standards, best practices, performance metrics, and processing timelines;
  • Document claims analyses thoroughly and maintain accurate records in accordance with company policies and procedures;
  • Communicate professionally and empathetically, both verbally and in writing, to inform stakeholders, clarify claim statuses, and explain decisions;
  • Conduct in-depth telephone interviews with clients or involved parties to gather information and discuss claim outcomes;
  • Identify required supporting documentation for current or future benefit payments and ensure diligent follow-up to obtain necessary information;
  • Collaborate with team members, plan sponsors, and other stakeholders to uphold service standards and contribute to a positive and dynamic work environment;
  • Actively participate in departmental projects and continuous improvement initiatives by identifying opportunities to optimize processes and adapting to change.

What you will bring

  • Post-secondary education or equivalent work experience; a college diploma (DEC) in a relevant field is considered an asset;
  • Professional designations such as FLHC, FLMI, or ALHC are an asset;
  • Minimum of one (1) year of experience in insurance claims adjudication, particularly in life, disability, and critical illness;
  • Medical knowledge acquired through claims adjudication, underwriting, or experience in a medical or paramedical field is considered an asset;
  • Strong analytical and problem-solving skills, with attention to detail and a commitment to delivering high-quality service;
  • Strong proficiency in English, required to communicate with clients and colleagues;
  • Proficiency in French to communicate with clients and/or colleagues in Quebec;
  • Ability to conduct sensitive telephone interviews with tact and professionalism;
  • Proficiency in Microsoft Office Suite (Word, Outlook) and claims management systems;
  • Ability to manage multiple priorities simultaneously and meet varying deadlines;
  • Professionalism under pressure, with the ability to handle stressful situations and communicate difficult decisions with empathy;
  • Positive attitude, strong team spirit, and adaptability to organizational change.

Why join?

When you’re a part of Securian Canada, you’re a member of an agile and innovative, high-performing, bright-thinking, make-things-happen culture – so that together, we can discover the art of possible.

At our company, we see your potential on day one and challenge you to grow your unique strengths as you create a career filled with opportunity, collaboration, and purpose.

You’ll also be part of a team that’s committed to diversity, equity, and inclusion, and who values diverse perspectives, so that you can be the person you want to be – both in, and outside, work.

Securian Canada offers a competitive total rewards program with a variety of perks and benefits, including:
  • Flexible work arrangements with monthly financial allocations to support your work-life balance;
  • Generous starting paid vacation time, plus additional vacation days for every year of service;
  • Paid volunteer day so you can dedicate time to a cause you are passionate about;
  • Paid personal and wellness days to support your total wellbeing;
  • Educational assistance of up to $3,500 a year (with approval from your manager);
  • Flexible health and wellness account (in addition to comprehensive drug and dental coverage) to help pay for a wide range of wellbeing services that are meaningful to you;
  • Up to 14% of combined contributions to the RRSP matching program;
  • Family-friendly maternity/parental leave and,
  • Many more benefits, perks and programs.
If you have at least 70% of the qualifications we're looking for, want to work in a fast-growing, leading and progressive company, and feel driven to help Canadians and their families build secure futures – we want to hear from you!

Take the first step in building your future with Securian Canada. Apply now.

Securian Canada is committed to providing a barrier-free work environment and equal access to employment for all qualified applicants. As such, upon request, Securian Canada will work with applicants that require reasonable accommodations during the recruitment process. Please contact careers@securiancanada.ca for accommodation requests. All information shared during any accommodation request process will be stored and used only in a manner that is consistent with applicable laws and Securian Canada/Canadian Premier Life Insurance Company policies. Who we are – and who we’re here for

We’re here for all Canadians and their families – however they define family. Our practical, life-ready insurance and protection solutions are designed to help provide financial security, so that Canadians can spend more time making every moment count.

For more than 65 years, we’ve been giving Canadians the confidence to face life’s uncertainties. With offices in Toronto, Montreal, Burnaby, Waterloo and Winnipeg, Securian Canada brings together strong local roots and expertise, a North American footprint, and a global perspective – all while innovating at the speed the markets we serve expect.

Together with our U.S. parent company, Securian Financial, we are a leading insurance provider in the Canadian Financial Institution and Association & Affinity markets. We offer insurance solutions built with genuine care – providing specialized experiences to those we serve.

What we do every day to be our very best

Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work.

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Bilingual Claims Care Analyst • Waterloo, ON, CA

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