Elevate IT service excellence as a Senior Advisor in a hybrid role. Drive effective incident management within a dynamic team, ensuring compliance with ITIL processes while optimizing key workflows. In this senior role, you will enhance IT Service Management across the organization by leading major incidents and coordinating cross-functional teams. Your expertise will shine as you focus on incident resolution, tool optimization, and process improvement, ensuring operational resilience within fast-paced IT environments. You'll be pivotal in maintaining stakeholder confidence and delivering timely updates during critical situations. Key Responsibilities: • Lead major incident management and resolution efforts • Optimize ITSM practices and workflows for efficiency • Coordinate cross-functional communication during incidents • Analyze performance metrics to drive improvements • Facilitate ITSM practice meetings for continuous enhancement Requirements: • ITIL 4 Foundation Certification or higher • Over 4 years of ITSM experience in enterprise environments • Strong knowledge of ServiceNow incident management • Proven crisis response skills under pressure • Excellent verbal and written communication abilities Lead transformation in IT service delivery with your expertise in problem-solving and continuous improvement, driving exceptional outcomes in major incidents. #J-18808-Ljbffr
Hybrid Senior IT Service Management Advisor Leading Major Incidents • Pickering, ON, CA
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