Operations, Pharma Specialist

SUMMARY

The primary function of the Operations, Pharma is to process all Pharma/Healthcare shipments, coordinating the movement and monitoring while in route. The position requires handling of shipments from start to finish ensuring compliance with DSV policies as well as Pharmaceutical and government regulations. This role serves as the primary point of contact for customers and will provide the highest level of customer service and quality by efficiently processing all inbound and outbound requirements before or within agreed time frames. Direct communication with customers, overseas offices, airlines or ocean carriers and truckers is required.

KEY DUTIES AND RESPONSIBILITIES

• Daily management and coordination of shipments.
• Collaborate and cooperate with overseas offices/agents to organize air and ocean shipments.
• Establish and coordinate schedules with carriers and tender/dispatch shipments.
• Create/prepare shipping documents as required.
• Work with customs brokers and customs agencies to arrange customs clearance/release for import shipments.
• Adhere to all domestic and international shipping regulations, as well as DSV Pharma QMS Policy.
• Track and trace all shipments.
• Prepare and publish reports, as required.
• Proactively identify problems and swiftly implement the appropriate solutions.
• Regular communication with customers on shipment updates, issues and resolution.
• Confirm rates and service levels with carriers.
• Responsible for reconciling payables and vendor invoice approvals.
• Prepare quotes for clients and other network offices/agents.
• Evaluate shipments, consolidate loads, select most cost-effective method of pick up and/or delivery.
• Perform lane analysis to determine most appropriate mode of transport within customer requirements.
• Investigating non-conformities and working with Quality teams to develop corrective actions.
• Ensure all DSV KPIs met throughout the movement of the shipment.

Quality, Health & Safety:

• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
• Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

• A minimum of three years international transportation industry experience or,
• Education in supply chain logistics, international transportation, or a related field of study.
• CIFFA certificate, an asset
• Pharmaceutical certification (GDP/GMP), DSV Pharma QMS, etc. an asset
• Authorized Cargo Representative (ACR) designated status, an asset

Skills and Competencies

• Good command, both verbal and written, English skills.
• Ability to create collaborative engagements and active listening
• Service oriented and able to resolve customer grievances
• Strong interpersonal skills, building professional relationships internally and externally
• Strong problem-solving skills and analytical skills
• Ability to multi-task, plan, prioritize and manage time effectively in order to meet goals and achieve results
• Both a team builder and a team-player
• Excellent organizational and time management skills

Language and Computer Skills

• English is the principal language for this position, additional languages may be required in other locations.
• Ability to communicate effectively in a diverse multicultural environment.
• Microsoft Office suite
• CargoWise experience, an asset

Physical Demands

• Prolonged periods sitting and standing at a desk and working on a computer
• Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit and follow us on and .

DSV does not use AI to screen candidates during the recruitment process