Program Manager

Responsibilities:

•Act as a key point of contact between McDonald’s Canada stakeholders and Coates internal teams, ensuring clear and consistent communication across programs •Support the management and coordination of hardware initiatives including drive thru enclosures, kiosks, media players, and other restaurant technology infrastructure •Consolidate input from internal teams including hardware, product, supply chain, finance, and deployment teams and communicate updates clearly to internal and client stakeholders •Proactively prepare and maintain client facing documentation including program updates, planning materials, and presentation content •Support account leadership in managing client communications, meetings, and follow up actions •Ensure programs progress through appropriate internal processes while maintaining visibility across timelines, dependencies, and deliverables •Maintain strong working relationships with McDonald’s stakeholders across technology, construction, procurement, and vendor teams •Identify opportunities to improve communication, coordination, and program visibility across the account

Qualifications:

•5 years experience in account coordination, account management, program management, or client facing roles within a technology, hardware, retail, or services environment •Experience working with enterprise clients or complex multi stakeholder environments preferred •Understanding of quick service restaurant operations, retail technology environments, or hardware deployment programs considered an advantage •Demonstrated ability to manage multiple initiatives and coordinate across internal teams and external stakeholders •Strong business awareness with the ability to understand client priorities and align internal teams accordingly

Capabilities:

•Excellent communication skills with the ability to act as a clear liaison between client stakeholders and internal teams •Ability to gather input from multiple teams and translate it into clear, structured information for client communication and decision making •Highly organized with strong attention to detail in documentation, program tracking, and follow up •Strong stakeholder management skills and the ability to build trusted working relationships across internal and client teams •Ability to operate independently, proactively identify information gaps, and ensure alignment across programs •Business minded approach with the confidence to ask thoughtful questions and ensure initiatives align with both client objectives and Coates capabilities Join a Crew that CaresBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community. CAD75000 - CAD100000 a year