Work from home - Bilingual Business Market Customer Service (Monday to Friday)

Job Details

Description

Are you known for your passion for technologies? If you are also a skilled communicator and looking for a new challenge to put those great skills to good use, then we have a golden opportunity for you within the Mobility department at NQX.

As a Bilingual Customer Service Representative, you will answer calls and help the business clientele of Canada’s largest telecommunications company with their mobility services. This is the ideal role for someone with a friendly nature who enjoys helping out others. Add to that the opportunity to work from Monday to Friday (hello, free weekends!) right from the comfort of your home; we believe this is a position you’ll truly enjoy.

What we offer:

• Competitive base salary of $20.25/hr (including base wage and hourly premiums);
• Monthly performance-based incentive;
• Fully paid training and coaching program;
• Complete benefits package after six months, including a comprehensive insurance (medical, dental and life), additional RRSP contributions, and significant discounts on insurance and telecommunications products and services.
• Weekdays only work schedule;
• Work from the comfort of your home, equipment provided!

In this role, you will:

• Answer calls or emails from customers regarding their billing requests and mobility services;
• Provide the customer with all the necessary information to ensure they're satisfied;
• At all times, ensure that every call or email is treated in a confidential manner with accuracy, courtesy, and efficiency.

Qualifications:

• You are bilingual: you must speak fluent English and French to interact with French and English-speaking customers in Canada. Answering customers in English will be required between 50 and 70% of the time.
• Previous telecom experience is an asset.
• Eligibility criteria: Be available to work 5 days up to 40 hours per week: Monday to Friday between 8:00 a.m. and 8:00 p.m. Eastern time; Reside near the Laval NQX centre to be able to travel to the training center if necessary; Have a high-speed internet connection of at least 25 MBPS and a secure, quiet space.
• Great interest in technologies – You are curious by nature and interested in working with new and emerging technologies. In this role, you will have the opportunity to promote Canada’s fastest 5G network as a solution to the customers;
• Must be friendly, customer-oriented with a great focus on meeting quality standards;
• Excellent communication skills - You know how to express yourself clearly and concisely;
• Excellent analytical skills - You know how to handle complex customer accounts confidently!
• Knowledge of the Microsoft Suite (Office, Excel, PowerPoint, and Word);

Training start date: April 27th, 2026

At NQX, empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees: 84% of employees would recommend NQX as an employer to their family and friends.

Want to learn more about our career opportunities and what makes working at NQX so rewarding? This way!