Collections Agent III - Bilingual - 57600

We are seeking a high-energy, professional Bilingual Collections Agent III to join our dynamic National Collections team in Saint John. In this role, you will act as a primary point of contact for customers, providing guidance and negotiating solutions for a broad range of banking products. You will balance inbound and outbound call activity to help customers manage their financial obligations while deepening their relationship with the bank through expert advice and professional service.

This is a 1-year contract offering a positive, high-learning environment and the chance to work within a large, supportive team of 45 professionals.


The Bilingual Collections Agent III is responsible for providing courteous, efficient, and professional service to existing and prospective customers. You will engage in high-quality conversations to understand customer needs, provide financial guidance, and negotiate payment arrangements. This role is approximately 80% telephone-based (inbound and outbound) and 20% dedicated to team meetings, professional development, and administrative follow-up.

Work Location: Hybrid – Saint John, NB.

Monday to Thursday: Onsite in office.

Saturday: Work from home (WFH).
Schedule (Atlantic Time):

Monday to Thursday: 11:00 AM – 9:00 PM.

Friday: OFF.

Saturday: 9:00 AM – 5:00 PM (WFH).

Sunday: OFF.
Duration: April 6, 2026 – April 2, 2027.

Advantages
Supportive Culture: Join a "great group of people" in a positive, inclusive environment where team collaboration is prioritized.

Continuous Learning: Benefit from a 2–4 week structured training period and ongoing learning opportunities as you navigate various financial solutions.

Consistent Schedule: Enjoy a unique 4-day onsite work week with a consistent Friday/Sunday weekend and a work-from-home Saturday.

Career Foundation: Build a strong foundation in the financial industry with a reputable global organization.

Responsibilities
Customer Engagement & Negotiation
Service Excellence: Provide professional customer service to ensure inquiries and issues are managed promptly under all conditions.

Financial Counseling: Engage customers in conversation to understand their total financial situation and offer advice/guidance based on their lifecycle needs.

Negotiation: Use specialized knowledge to negotiate payment solutions, manage delinquencies, and escalate high-risk activities as necessary.

Relationship Building: Identify cross-sell or referral opportunities to internal partners to support the customer's future financial goals.

Operational Excellence
Documentation: Accurately record and document all customer interactions, ensuring all information reflects client intentions and adheres to regulatory rules.

Compliance: Maintain a thorough knowledge of federal and provincial policies and regulations related to collections.

Process Improvement: Participate in daily touchpoints and contribute to process improvement opportunities to enhance operational excellence.

Due Diligence: Ensure necessary due diligence is taken to support the accuracy of all customer transactions and activities.

Qualifications
Mandatory Requirements
Bilingualism: Fully fluent in French and English (verbal and written).

Experience: 2–4 years of experience in a call center, financial services, or customer service environment.

Communication: Exceptional verbal and written communication skills with strong negotiation and active listening abilities.

Technical Skills: Proficiency in the Microsoft Office Suite (Word, Excel, Outlook).

Work Style: Proven ability to work independently, manage time effectively, and thrive in a close-knit office environment.

Preferred Qualifications
Industry Background: Previous experience in Banking or Collections is a significant asset.

Education: Any Post-Secondary education is considered an asset.

Environment: Previous experience working in a high-volume call center environment.

Summary
If you are a detail-oriented individual with strong communication and problem-solving skills, and are interested in a long-term career opportunity in a positive team environment, we encourage you to apply!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.