Collections Agent III

Our Client, a Banking company, is looking for a Collections Agent III for their Saint John, NB/Hybrid location.

Responsibilities:

• This is a Bilingual French request "Provides service and / or sales support on a broad range of banking products and / or solutions to existing / prospective client customers and/or partners. This role contributes to the growth of the business by developing and deepening new / existing relationships.

Customer:

• Provide courteous, efficient, and professional customer service to ensure inquiries, sales, and/or issues are managed promptly and effectively under all conditions Engage customers / partners in conversation to understand and meet their current and future products and service needs by proactively providing them with information / guidance Offer comprehensive product knowledge and/or guidance as it relates to their respective business area Ensure customer/partner problems are handled appropriately the first time, escalating issues when necessary May identify cross-sell opportunities and/or refer customers/partners to internal Bank partners Expected to meet the needs of customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowledge of customer/partner life cycle needs Identify cross-sell opportunities and/or refer customers/partners to internal Bank partners

Shareholder:

• Contribute to the achievement of business objectives by identifying sales opportunities and referrals, enabling business growth Promote full suite of products, sales, services and banking capabilities Understand and apply operating policies and procedures Contribute to business objectives for Operational Excellence Support the timely and accurate completion of business processes and procedures Escalate non-standard or high-risk transactions / activities as necessary Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations Support and participate in process improvement opportunities Ensure necessary due diligence to support the accuracy of all customer transactions / activities Be knowledgeable of and comply with Bank Code of Conduct

Requirements:

• Bilingual – French and English
• MS suite
• Attention to detail
• Verbal and written communication skills, customer service and negotiation skills.
• Ability to accurately document and record customer/client information.
• Knowledge of federal, state, and company policies, procedures and regulations as related to collections.
• Previous experience with computer applications, such as Microsoft Word, and any other related collections software a plus. required.
• - years financial and/or customer service experience required."
• Bilingual (French/English); % comprehension (written and verbal)
• Great communication skills
• Attention to detail is crucial
• Previous banking experience

Why Should You Apply?

• Excellent growth and advancement opportunities

ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.