Operations Officer - 57623

As an Operations Officer, you will play a critical role in supporting Commercial Banking Centres across Canada. You will act as a key administrative partner, managing the end-to-end processing of commercial deposit accounts and ensuring all activities meet strict regulatory and compliance standards. This is a high-volume, fast-paced role perfect for a detail-oriented professional looking to gain deep exposure to Anti-Money Laundering (AML) and commercial banking operations.
The ideal candidate is a "best-of-both-worlds" professional—someone who enjoys the focus of 80% back-office work but can collaborate effectively during internal team calls. We are looking for a team player who demonstrates a sense of urgency and a commitment to exceptional customer service.

Location: Markham, Ontario (Hybrid - 4 days onsite, 1 day remote)
Term: 6-Month Contract (Potential for extension or conversion)
Schedule: Monday – Friday, 8:30 AM – 5:00 PM (Potential for OT)
Pay rate: 25.34

Advantages
Professional Growth: Gain specialized experience in AMP commercial banking compliance and AML protocols.
Collaborative Environment: Work within a supportive team of 24, including dedicated lead officers and managers.
Commuter Friendly: Free onsite parking available at the Markham office.
Inclusive Culture: Join an organization committed to diversity and fostering an accessible environment for all employees.

Responsibilities
Account Management: Open new commercial deposit accounts and process change requests for existing accounts (e.g., changes in signing authority).
Documentation: Review, compile, and verify complex legal and supporting documents to ensure they meet banking compliance standards.
Compliance: Strictly adhere to AML, regulatory, and legal requirements to mitigate risk.
Queue Management: Monitor and manage incoming work queues to ensure all Service Level Agreements (SLAs) and benchmarks are met daily.
Collaboration: Participate in team meetings and maintain clear communication with internal partners via MS Teams to resolve customer problems proactively.

Qualifications
Experience & Education:
High School Diploma required; Post-Secondary education is a strong asset.
Previous experience in an administrative or operations officer role is required.
Typing speed of 60–65 WPM is essential for success in this high-volume environment.

Technical Skills:
Basic proficiency in MS Office Suite (specifically Excel).
Familiarity with banking host applications or C3 systems is considered a significant asset.

Soft Skills:
Detail-Oriented: Ability to review complex legal documents with a high degree of accuracy.
Resilient: Comfortable working under pressure in a fast-paced, "queue-based" system.
Communicator: Strong oral and written communication skills for internal partner engagement.
Self-Starter: Ability to take ownership of tasks and apply operating policies independently.

Summary
If you are interested in the operations officer role please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.