Coordinator, Benefits and Pension (26-84)

Job Title: Coordinator, Benefits and Pension
Bargaining Unit: Non-Union
Language Requirement: English Essential
Vacancy Status: Existing vacancy

Cornwall is a beautiful community with a population of 47,000 situated on the banks of the St. Lawrence River in Eastern Ontario. The city offers a wide array of urban amenities, making it an excellent place for a career and raising a family. With a growing economy, expanding population and fantastic quality of life, there has never been a better time to start the next phase of your career with the City of Cornwall! Cornwall is a diverse and progressive community where residents and partners feel safe, welcomed, and enjoy a high quality of life supported by access to financially responsible and sustainable municipal services and infrastructure.

The Coordinator, Benefits and Pension is responsible for administering employee benefits and pension programs while ensuring compliance with policies, collective agreements, and legislative requirements. This role also collaborates with payroll operations to ensure accurate and timely benefits deductions, pension contributions, and regulatory reporting. Additionally, the incumbent may support payroll processing, reconciliations, and issue resolution as needed, while assisting with audits and regulatory reporting to ensure accuracy, compliance, and data integrity across benefits, pension, and payroll functions.

Key Responsibilities

• Administer employee benefits and pension programs, ensuring accurate processing of enrollments, changes, and terminations.
• Provide guidance to employees on benefit coverage, pension options, eligibility, and enrollment procedures.
• Collaborate with benefit providers, pension administrator, and payroll to ensure accurate and timely processing of benefits and deductions.
• Maintain accurate employee records related to benefits and pensions, ensuring compliance with regulatory requirements and organizational policies.
• Assist in monitoring benefit plan utilization, pension contributions, and program expenditures.
• Respond to employee inquiries regarding benefit claims, pension calculations, and policy provisions.
• Support the implementation of new benefit initiatives and changes because of pension legislation.
• Prepare reports and documentation related to benefits, pensions, and regulatory compliance.
• Assist with benefit renewals, vendor negotiations, and program evaluations.
• Conduct employee information sessions and outreach initiatives to ensure awareness of available benefits and pension options.
• Serve as a key back-up for payroll operations, including processing payroll transactions, performing detailed reconciliations, and resolving discrepancies or employee inquiries during peak periods or staff absences, ensuring continuity, accuracy, and compliance with internal policies and legislative requirements.

Leadership of Others

• N/A

Position Requirements

Education & Certifications

• Diploma in Human Resources, Business Administration, or a related field.

Experience

• Minimum 2 years of experience in benefits administration, pension coordination, or human resources.

An equivalent combination of education and experience may be considered.

Knowledge, Skills, and Abilities

• Technical Knowledge: Strong understanding of employee benefits programs, including health, dental, and disability plans, as well as pension plans, including contributions and retirement planning.
• Regulatory Compliance: Familiarity with relevant legislation, including the Employment Standards Act and pension regulations.
• Communication: Strong verbal and written communication skills for employee guidance and reporting. Excellent verbal and written communication skills for effective interaction with employees and management, and for preparing reports.
• Data Management: Experience maintaining records, tracking benefits utilization, and preparing reports. Selected applicants will be tested in Excel and must achieve a score of 70% or higher to move to the next stage of the recruitment process.
• Problem-Solving: Ability to assess benefits-related issues and provide clear resolutions.
• Collaboration: Ability to work effectively with internal teams, vendors, and benefits providers.
• Confidentiality: Strong understanding of privacy regulations and the ability to handle sensitive information with discretion and integrity.

Working Conditions

• Work is performed primarily in an office, with minimal travel may be necessary for training or meetings.
• Cognitive demands include a high level of concentration and attention to detail.
• Physical demands include extended periods of sitting and looking at a computer screen, as well as some lifting of documents and operating office equipment.
• Standard business hours, Monday to Friday, with occasional flexibility needed during peak payroll and accounting periods.

If selected for this role, you will need to provide:

• Successful reference check (two work-related references, with a minimum of one being a direct supervisor)
• Satisfactory Criminal Record and Judicial Matters Check
• Proof of Certifications

Additional Information:
The Corporation of The City of Cornwall strives to promote and demonstrate the values of Equity, Diversity, and Inclusion. We are committed to reflecting the diversity of the community we serve and encourage qualified candidates of all backgrounds and abilities to apply. Accommodation will be provided in all parts of the hiring process as required. Applicants need to make their needs known in advance. We thank all applicants for their interest, however, only those selected for interviews will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

The City of Cornwall is an equal-opportunity employer committed to an inclusive, barrier-free recruitment and selection process. At the City, we respect, encourage and celebrate our diversity. The City of Cornwall is committed to providing accommodation throughout the recruitment process. If you require accommodation, please notify us and we will work with you to meet your needs. Please save a copy of this posting for your records. Please ensure that your application clearly demonstrates how you meet each of the required qualifications. Please note, selection for further consideration will be based on the information you provide in your application. Interviews may be conducted virtually through Microsoft Teams or in-person. This posting will remain open until the position is filled. Apply now: we're reviewing applications and scheduling interviews as applications come in.

To see the full job posting, please visit: https://www.cornwall.ca/en/city-hall/careers.aspx