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Fuze HR
Service ManagerFuze HR • Nanaimo, BC, Canada
Service Manager

Service Manager

Fuze HR • Nanaimo, BC, Canada
30+ days ago
Salary
CA$110,000.00 yearly
Job type
  • Permanent
Job description
FuzeHR is now hiring a driven, strategic, people‑focused Service Manager to lead the charge at our client’s busy Nanaimo branch on beautiful Vancouver Island! This is an exciting & lucrative opportunity for an experienced Service Manager to take their career to the next level with an industry-leading organization that invests heavily in their team members. If you're ready to shape culture, lead a high‑performing team, and elevate customer experience, this is the opportunity you’ve been waiting for. What are the Perks?
  • Highly competitive base salary, targeted at $110,000–$130,000+ annually (commensurate with experience)
  • Robust, 100% employer-paid benefits packaging including medical, dental, vision coverage, basic life insurance, disability, and wellness programs
  • RRSP program with employer match (4%)
  • Bonus eligible
  • Generous PTO
  • Ongoing opportunities for professional & leadership development, career growth, and more!
  • Relocation assistance available for qualified candidates living across Canada
  • Exposure to advanced technology & top-tier commercial brands
What are the Responsibilities?
  • As the Service Manager, you’ll spearhead the daily operations of the service department—driving performance, elevating customer satisfaction, and developing a talented team of technicians and service staff.
  • This is a career-defining leadership role where you’ll influence everything from strategic planning to customer experience.
  • Lead, mentor, and coach a high-performing service team
  • Set clear expectations and maintain strong communication through daily huddles
  • Address trends affecting morale, productivity, turnover, and staff satisfaction
  • Oversee hiring, onboarding, scheduling, training, performance management, and recognition
  • Build a culture of passion for brands and elite customer service
  • Maintain technician files for apprenticeships and payroll requirements
  • Partner with leadership on annual business planning and budgeting
  • Monitor financial performance with precision (productivity, efficiency, margins, expense control)
  • Review budgets daily and analyze variances
  • Identify trends and implement strategies to boost profitability
  • Maintain 5S standards to ensure a safe, efficient workspace
  • Manage warranty chargebacks to ensure full recovery and operational accuracy
  • Stay current on market trends and industry technology
  • Build and maintain strong customer relationships at all levels
  • Visit customers regularly to understand needs and strengthen loyalty
  • Support tender bids and assist with vendor coordination when required
  • Develop and execute strategies to attract and retain service customers
What are the Requirements?
  • Required Qualifications 8+ years as a Service Technician or similar role in trucking/dealership environments 3+ years successfully leading and developing diverse teams Strong communication, analytical thinking, and operational decision-making skills Proficient with Microsoft Office Suite Proven customer service excellence, commitment to providing exemplary service within a fast-paced, high-volume environment
  • Bonus Points For: Journeyperson Commercial Transport or Heavy-Duty Technician certification Experience in a unionized environment Training in Business Management or a related field
If you’re a service leader who thrives on empowering teams, improving operations, and delivering unmatched customer experiences, this is the perfect opportunity for you! Do you love data, love people, and have a natural drive to build a service department that runs like a well-oiled machine? We want to meet you, apply today for immediate consideration! And if you're currently outside BC and ready for a lifestyle upgrade? Don’t be scared to reach out, we are absolutely open to exploring out of market candidates and happy to support relocation!
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Service Manager • Nanaimo, BC, Canada

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