Bilingual Operations Trainer

ABOUT US
At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

About the Position:

Join one of the top acquiring firms as an Operations Trainer! We are seeking individuals who are passionate about adult learning, supporting the learning journey of others and applying proven methodologies to ensure learning sticks.

Reporting to the Director, Operations Learning & Development, you will deliver training to HUB employees on a variety of broker management systems, point solutions and standard business processes related to servicing client accounts.

This position is hybrid and can be worked from any of our local offices in Canada or the US.

Responsibilities

The Operations Trainer will:

• Collaborate with business leaders, business users and the Operations Learning Coordinator to plan and schedule training events including new employee training (on broker management systems), refresher training and continuing education.

• Collaborate with IT Staff to setup training environment i.e. test data and training scenarios etc.

• Work with Operations Learning Coordinator to define and execute key learning processes related to training registration, session availability, seat management, and custom learning requests.

• Provide training on the Propel project workflow & process training

• Serve as backup and collaborate with Operations Learning Coordinator on managing user access to BMS (Broker Management System) online learning solutions

• Support development of appropriate courseware tools and applications along with ongoing assessment of existing tools

• Develop and deliver BMS software application training programs and individual classes

• Present instructor-led training sessions in person or via web meeting process

• Review training materials and documentation to identify continuous improvement opportunities

• Identify and communicate any specialized training needs outside of BMS applications to business unit

• Respond to Service Desk tickets and inquiries in an effort to assist individuals with BMS “how to” application issues

• Administer learning evaluations and assessments as defined by the curriculum. Collaborate results analysis, make recommendations for training improvement, and integrate changes in curriculum and/or courses

• Work with BMS application teams to understand, learn and demonstrate solid knowledge of any changes and upcoming application upgrades/enhancements

• Participate in any upgrade and maintenance update testing

• Stay up-to-date with industry technology developments

Requirements:

• Bachelor’s degree in adult learning, instructional design, business or related area of study

• Must be Bilingual and proficient in both English and Canadian French

• 2-5 years of in-person and virtual instructional delivery or facilitation

• General knowledge of insurance and insurance brokerage operations

• Proven experience with adult learning principles

• Excellent written and oral communication skills, including instructional and presentation skills

• Excellent interpersonal skills, with a focus on motivational skills and positive attitude

• Ability to present ideas in business-friendly and user-friendly language

• Ability to absorb new ideas and concepts quickly

• Good analytical and problem-solving abilities

• Ability to effectively prioritize and execute tasks in a high-pressure environment

• Experience working in a team-oriented, collaborative environment

• Ability to travel between training locations

Desired Qualifications:

• 2 – 7 years of insurance industry work experience

• In-depth, hands-on knowledge of enterprise and desktop applications (e.g. Epic, BenefitPoint, CSR24, Indio, PolicyWorks, Cornerstone learning management system, and Microsoft Office)

• Highly self-motivated and directed

AI and Automation Notice: HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates — all decisions are made through human review.

Department Business OperationsRequired Experience: 2-5 years of relevant experienceRequired Travel: Up to 25%

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