ServiceNow Developer (Digital Product Developer)

Job Description

The House of Commons’ Digital Services and Real Property (DSRP) is currently looking to staff several ServiceNow Developer positions on both a term and indeterminate basis.

ServiceNow Developers are responsible for the design, development, configuration, and integration of solutions within the ServiceNow platform. The role includes gathering and analyzing requirements, developing custom applications and configuring modules and features including, but not limited to, HRSD, ITSM, Employee Center, Knowledge Base, Flow Designer, ACLs, Vault, etc., and supporting the full development lifecycle including testing, deployment, and ongoing maintenance.

Developers contribute to issue resolution, system enhancements, and the continuous improvement of platform capabilities while ensuring alignment with established standards, best practices, and organizational requirements. The role involves collaboration with multidisciplinary teams to support the delivery and adoption of ServiceNow solutions across the organization.

Top Reasons to Join Digital Services and Real Property:
As a ServiceNow Developer, you’ll work on enterprise scale platforms that enable modern service delivery and continuous improvement. Your work supports Members of Parliament, their staff, and the House of Commons administration through well-designed, scalable digital solutions, delivering meaningful impact alongside engaging technical challenges.

• Challenging and rewarding work on enterprise ServiceNow solutions beyond out‑of‑the‑box configuration
• Room to innovate, design custom applications, and shape how the platform evolves
• Ongoing learning and career growth, with access to training and development opportunities
• Work-life balance /35-hour workweek
• 4 weeks’ vacation (minimum)

Qualifications

Education :

• Graduation from a college or technical institute in the area of information technology, computer science or other related fields, or an acceptable combination of education, training and experience in the field of technology.

Experiences :

Note: A work term, co-op, or internship may also be considered as experience

• Experience developing and configuring solutions within the ServiceNow platform;
• Experience working with ServiceNow modules and features including, but not limited to, HRSD, ITSM, Employee Center, Knowledge Base, Flow Designer, ACLs, Vault, etc.;
• Experience with scripting and development using JavaScript, Glide APIs, and ServiceNow development frameworks;
• Experience integrating ServiceNow with other systems using REST/SOAP APIs or middleware tools;
• Experience testing and validating platform configurations and customizations;
• Experience drafting technical documentation;
• Experience identifying and resolving technical issues.

Assets :

• Experience with Agile product delivery methodologies;
• Experience with Azure DevOps pipelines.
• ServiceNow certifications.

Additional Information

We are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Recruitment and Selection Services at HOCCareers-CarrieresCDC@parl.gc.ca.

Each bilingual position is assigned a linguistic profile that identifies the level of second language proficiency for reading comprehension, written expression, and oral interaction required. The profile for this position is BBB. Consideration may be given to candidates with other linguistic profiles.

Priority may be given to applicants who apply early.

We invite you to save a copy of the notice of job opportunity. Once the closing date has passed, these documents will no longer be available.

Qualified candidates may be considered for future vacancies for this role or for other similar and/or related roles on an indeterminate and/or fixed term basis.

Learn more about us! Visit Ourcommons.ca.

To learn about our hiring process, visit Eligibility and Selection.