Community Manager

Description

Job Responsibilities:

The licensed Community Manager serves as the primary leadership presence within assigned communities, acting on behalf of the Board of Directors and FirstService Residential. This role Is responsible for delivering exceptional customer service, overseeing daily operations, and ensuring that all properties are managed In accordance with company standards and legal requirements. The licensed Community Manager fosters strong resident communication, supervises on-site staff, and coordinates with Internal teams to resolve Issues efficiently. Through strategic oversight and effective problem-solving, the Licensed Community Manager ensures smooth, compliant, and community-focused property management. The successful candidate will bring strong organizational, communication, and leadership skills to ensure the smooth operation of the communities under their care while maintaining compliance with all relevant legislation.

Essential Duties and Responsibilities:

• Provide leadership and oversight for day-to-day property operations, ensuring alignment with company standards and community goals.
• Attend Board meetings, providing professional insight and updates, and offer guidance on financial management, administration, policies and procedures, property infrastructure, organization, litigation processes, property collections, maintenance, and mechanical procedures. Availability for evening meeting attendance is a must.
• Serve as the primary liaison between the Board of Directors, residents, vendors, and Internal departments to ensure responsive and effective service delivery
• Establish and maintain a personal relationship with the Board of Directors through regular communication, either via personal contact or telephone
• Supervise on-site staff, manage workload distribution, and support employee development through training, coaching, and performance management
• Conduct regular property Inspections, address maintenance Issues, enforce community standards, and ensure timely resolution of violations
• Oversee vendor and service contracts, ensuring compliance with terms, timely renewals, and cost-effectiveness
• Assist the Board in financial management, including the preparation and presentation of annual budgets, reviewing monthly financials, and responding to Board and owner inquiries. Monitor reserve funds to ensure compliance with Board of Directors and regulatory requirements.
• Manage budgeting processes, monitor expenditures, and support financial reporting and variance analysis
• Lead the Implementation of new programs, policies, and procedures in collaboration with stakeholders
• Ensure legal and regulatory compliance across all community operations and maintain up-to-date knowledge of relevant statutes
• Facilitate community communication through newsletters, digital platforms, and posted notices, ensuring transparency and engagement
• Maintain accurate records, documentation, and reporting In line with company and community requirements

Additional Duties and Responsibilities:

• Adhere to FirstService Residential's Global Service Standards and uphold the highest standards of ethical, professional, and personal conduct
• Support ongoing operations by assisting with tasks as needed to maintain workflow and meet deadlines
• Notify management of equipment Issues, supply needs, or operational concerns requiring attention
• Participate In meetings and collaborative Initiatives to communicate updates, address challenges, and stay current on policies, procedures, and regulatory requirements
• Follow all safety guidelines and company procedures to ensure a secure working environment
• Assist with special projects and perform other duties as assigned in support of community and company objectives

Supervisory Responsibilities:

• Responsible for the direct supervision, guidance, and professional development of on-site staff, where applicable.

Education & Experience:

• Bachelor's degree or post-secondary accreditation In Business or a related field from an accredited Institution (preferred)
• Minimum of 2 years' experience In property operations, hospitality, construction, or a related Industry
• Management experience in a small to mid-sized organization, Including responsibility for multiple functional areas (preferred)
• Knowledge of building operations, condominium legislation, financial planning, and legal requirements related to property management.

Knowledge, Skills & Proficiencies:
To perform this role successfully, an Individual must be able to carry out each essential duty effectively.

• Knowledge of asset management, cash flow, and fund availability for capital projects and Improvements
• Strong organizational, motivational, leadership, and Interpersonal skills with the ability to lead teams and motivate others
• Advanced problem-solving, critical thinking, and sound decision-making abilities
• Ability to apply specialized knowledge to complex assignments and prioritize competing business needs
• Excellent written, verbal, and presentation communication skills; able to communicate effectively across all organizational levels
• Ability to read, analyze, and interpret technical procedures, relevant legislation, and regulatory guidelines
• Proficient In Microsoft Office (Word, Excel, PowerPoint, Outlook) and general Internet research
• Experience with financial and accounting software (preferred)
• Ability to manage sensitive and confidential information with discretion
• Demonstrated ability to manage complex projects under pressure and meet deadlines
• Knowledge of mechanical building systems and operations (preferred)

Tools & Equipment Used:
Including but not limited to:

• Desktop
• Laptop
• Printer / Scanner
• Mouse
• Keyboards
• Fobs
• Chair
• Etc.

Physical Requirements & Working Environment:

• Ability to stand or sit for extended periods of time
• Proficiency In using keyboard and office equipment
• Valid Alberta Driver's License
• Flexibility to work evenings and weekends as needed for meetings and emergencies
• Occasional need to work beyond regular office hours, including evenings, holidays, and weekends, depending on business needs

Travel:

• Required for site visits, Board meetings, and other business-related activities
• The frequency and duration of travel will vary based on business needs and operational requirements

Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.