Temporary Traffic Controller / Flagger (Weekday) - Simcoe Place

Description

Key Responsibilities

• Stand and direct customers to designated parking areas (Approx. 2 hours before events)
• Flagging at the entrance, attracting customers, providing visibility
• Act as traffic controller to direct incoming guests to available parking space, assisting with the new ticketless system
• Inspecting exits and the facility to ensure customers leave the facility smoothly post-event
• Reporting any technical issues for immediate resolution
• Once the event has begun, inspecting the facility, picking up litter, and verifying the regular rate is enabled 1 hour after the game
• Maintain a clean and organized work area, including wiping down parking equipment and picking up litter.
• Perform vehicle counts throughout the shift to prevent garage overcapacity.
• Provide support at exit gates, including monitoring stall counts, resolving payment issues, and assisting with payment machines.
• Respond courteously to guest inquiries, offer directions, and assist those who’ve forgotten where they parked.
• Use respectful and professional communication with guests, clients, and teammates.
• Relay guest concerns or technical/safety issues to the Operations Manager or Shift Lead immediately.
• Promote positive guest experiences and serve as a brand ambassador by communicating company policies and assisting with transactions.
• Cross-train in Attendant and Customer Service Representative (CSR) roles; perform daily patrols.
• Perform additional duties as assigned in alignment with company guidelines.
  
  

Skills, Knowledge and Expertise

• At least 18 years of age
• Previous customer service experience, preferred
• Excellent customer service and communication skills
• Ability to verbally communicate with guests
• Ability to stand, walk, and sit for extended periods, including the entire shift.
• Occasionally lift objects up to 30 lbs.
• Work is performed in both indoor and outdoor environments.

Benefits