Director, Digital Product Delivery

We are looking for a Director of Digital Product Delivery to lead end-to-end delivery of digital products and features across the authenticated Group Benefits digital ecosystem – including mobile, web, and platform integrations. This role sits at the center of the digital member experience, turning strategy into action and ensuring we deliver high-quality, scalable, and member-centric digital solutions.

You will run a high‑performing team of Product Owners, mature our delivery discipline, and bring structure to a complex environment by strengthening release management, elevating analytics and tagging excellence, and shifting the organization from reactive management to proactive, stable operations.

Working closely with the Digital Product Strategy team, technology partners, design, analytics, and business stakeholders, you will translate strategic priorities into actionable roadmaps and guide multi‑year plans that drive adoption, engagement, and business outcomes.

Position Responsibilities:

• Own and execute the digital roadmap, translating strategic objectives into prioritized delivery plans

• Lead and mentor a team of Product Owners working across multiple Group Benefits product domains

• Translate strategic priorities into clear delivery plans, release schedules, and execution roadmaps

• Establish and maintain a predictable, healthy release cadence across mobile and web platforms

• Champion analytics-informed decision-making and raise the bar on digital measurement tagging, and performance monitoring

• Own and continuously improve the health and stability of our digital products in market

• Build a structured incident triage and routing framework that reduces reactive firefighting and surfaces trends for proactive fixes

• Partner with engineering teams to reduce incident volume and improve reliability over time

• Lead, coach, and develop Product Owners to maintain high-quality backlogs, clear user stories, and well-prioritized delivery plans

• Build a delivery culture of accountability, craft excellence, and continuous improvement

Qualifications:

• 8+ years in digital product or delivery roles, with 3+ years leading Product Owners or similar roles

• Proven experience shipping complex digital products within matrixed, multi-stakeholder environments

• Deep understanding of agile delivery practices and the judgment to flex them pragmatically

• Comfort navigating technical complexity including SDK integrations, platform dependencies, and partner technologies

• Strong stakeholder management, communication, and storytelling skills; ability to simplify complex ideas for diverse audiences

• Experience in regulated industries such as financial services or insurance is an asset

• Ability to manage competing priorities, work under pressure, and operate effectively in ambiguous situations

• High ownership, strong business orientation, and a proactive builder mindset

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$125,100.00 CAD - $175,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our .