Business Partner, Business Continuity Management and Insurance

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.

Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

The vacant Business Partner, Business Continuity Management and Insurance role will report to the Leader, Business Continuity Management & Corporate Insurance.

The Business Continuity Management and Insurance, Business Partner is part of the Risk and Finance department and will support managing Interac’s corporate insurance program as well as support the Business Continuity Management team to ensure essential functions continue during and after a disaster or disruption in its operations. Reporting to the Leader, Business Continuity Management and Insurance, this is a unique role that will support two important risk control functions. This role will have a complete picture of linkage between both core areas as a hybrid role, its importance and impact within the broader organization.

The Job description is subject to change/modifications as business requirements evolve in the ever-changing landscape.

What You Will Do:

• Planning, Preparation and Execution: Document the technical business processes, critical people (resources), systems and controls to ensure the organization can seamlessly provide continuous operational services in the event of a business disruption and/or disaster through the preparation and updates of corporate and product BIA’s and BCP’s.

• Data Integrity and Transformation: Ensure the transition of the BIA’s and BCP’s transition into the BCM Module Tool within ServiceNow to ensure the data integrity. Act as SME and BCM Administrator within ServiceNow and work with Leader throughout the transformation and implementation.

• Testing, Evaluation and Compliance: Improve and execute the testing program, for the BCM Program including development of customized exercises to evaluate levels of preparedness and recovery capabilities of the response plans to improve effectiveness aligning with Testing Protocols to comply with contractual and regulatory compliance requirements.

• Exercises: Facilitate applicable tabletop exercises, call trees and evacuations including liaising with internal stakeholders for successful delivery of exercises and assist in the planning of the annual Crisis Management Team exercise.

• Contractual Arrangements: Ensure the BCM Program, including improvements are tested as required through its life cycle to comply with contractual and regulatory compliance requirements and standards.

• Communication: Ensure BCM Program is communicated clearly to stakeholders and departments.

• Team Collaboration: Work collaboratively with all business units through the preparation of the annual BCM Program Planning, Updates and new BIA’s and BCP’s

• Reporting: Completion of Post Incident and Test Reports incorporating findings, gaps and action items within specified time frames, including action items.

• Compliance and Analysis: Stay abreast of the emerging trends and comply with all internal/external regulatory requirements and audits by deliverable dates.

• Business Processes and Controls: Ensure weekly review and updates to the business processes and controls.

• Insurance Portfolio Planning and Administration: Ensure all planning and information is adequately captured for all insurance activities and manage the annual corporate insurance renewal process.

• Insurance and Claims Administration: Track and maintain all status reports regarding claims and other related insurance matters such as crisis events requiring insurance review and support.

• Contractual Arrangements: Verify Interac insurance provisions with Vendor Management Office, Legal, and other departments as applicable on new or existing contracts.

• Insurance Relationships: Foster harmonious relationships with Insurance Broker(s) and any applicable government agencies while maintaining insurance frameworks to ensure compliance with legislation.

• Weekly/Daily Updates: Provide weekly/daily updates as required to ensure all initiatives, assignments and projects remain on track as planned.

• Documentation: Ensure department documentation is current and updated as required and posted immediately.

• Intranet (HUB) Maintenance: Ensure all training materials are current and up to date

What You Bring:

• A minimum of 5 years’ work experience in Business Continuity Management, preferably within a technology company. Insurance experience is also preferred but not required.

• A minimum of 4 years’ experience with insurance administration is an asset.

• Bachelor’s degree or equivalent education.

• Business Continuity Professional Designation, and/or Certified Insurance Professional designation or working towards these designations.

• Experience in developing, implementing and updating Business Impact Analysis, Business Continuity Plans, Testing and Reporting (i.e. tabletops, component testing, call tree testing)

• Knowledge and experience with legal and compliance, including related terminology.

• Strong technical, analytical, attention to detail and problem-solving skills and time management.

• Strong interpersonal skills with the ability to collaborate with various stakeholders (internal and external).

• Excellent written and verbal communication skills.

• Proficiency in Microsoft Office Tools and Databases

• Ability to work independently, as part of a team, including working directly with the Leader and Team.

• Ability to prioritize tasks, work under pressure in a fast-paced environment with multiple deliverables.

• Self-starter and ability to deal with challenging scenarios and environments.

• Experience in conducting training and awareness programs as applicable.

• Eligibility to work for Interac Corp. in Canada in a full-time capacity.

What We’re Offering:

The hiring range for this position is $95,000 – $105,000, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes:

• Generous vacation and wellness days to help you recharge

• Comprehensive employer-paid benefits coverage for peace of mind

• Market-leading employer-funded RRSP program to invest in your future

• Flexible hybrid work model for better work-life balance

• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family

• Pregnancy and parental leave top-up to support growing families

• Charitable donation matching with United Way to amplify your impact

Why Join Us?

At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:

• Investing in the Future – Help us unlock digital prosperity for all Canadians.

• Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.

• Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.

• Inspiring Community – Work in an ecosystem where we lift each other up and rise together.

• Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process, please contact us at We will work with you to meet your needs.

Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.