Operations Manager

Job Summary

The Operations Manager is responsible for the overall delivery of Dean's Office administration and Faculty operations in support of the Faculty's academic, research, and administrative priorities. The role leads operational projects and continuous improvement initiatives, developing policies, procedures, and service standards that enhance the effective delivery of administrative, facility, and workplace services. Working collaboratively with faculty, staff, university service units, and external partners, the Operations Manager supports the delivery of facilities, space, safety, and event operations across the Faculty. The role also serves as the Faculty Safety Coordinator and Building Emergency Warden, providing leadership for health, safety, security, and emergency management programs.

Organizational Status
Reports to the Associate Director, Operations and Administration and receives broad direction from the Deans and Associate Deans. Works closely with the department administrators, faculty, staff, students, Building Operations, Campus Security, Workplace Health Services, Information Technology, and other university partners.

Work Performed

• Manages the delivery of the Dean's Office operations, including administrative services, workplace practices, procurement, vendor relationships, and office resources.
• Establishes policies, procedures, and service delivery standards for workplace practices, administrative services, events, operations and external activities.
• Leads operational projects and initiatives that support Faculty priorities by determining scope, allocation of resources and overseeing implementation
• Provides operational support to the Dean's Office leadership team, managing executive administrative functions, and serving as the designated alternate to the Executive Coordinator.
• Participates on committees, working groups and special projects as required
  

• Oversees faculty-wide facility operations, including space planning, renovations, maintenance, relocations, asset management, building access, and workplace operations.
• Manages facility management systems to support planning, space utilization, asset stewardship, and operational decision-making.
• Oversees the Faculty's safety, security, and emergency management programs, coordinating with university service units, Campus Security, Emergency Management, and external contractors to facility operations.

• Plans, designs, and delivers Faculty-wide events, conferences, ceremonies, retreats, and executive functions, determining event scope, operational requirements, resource allocation, and delivery strategies
• Manages event operations, including budgets, contracts, vendor relationships, logistics, travel, technical services, and related resources to ensure successful delivery.
• Develops and implements Faculty-wide employee engagement, recognition, wellness, and community-building initiatives that support Faculty culture and priorities.

Consequence of Error/Judgement
Exercises significant independent judgment in operational planning, facilities management, workplace safety, space allocation, executive support, and event management. Decisions directly affect the continuity of Faculty operations, regulatory compliance, financial stewardship, workplace safety, and the reputation of the Dean's Office. Errors may result in operational disruption, financial loss, compliance issues, safety risks, or reputational impact.

Supervision Received
Reports to the Associate Director, Operations and Administration and works with considerable independence within established strategic and operational objectives. Performance is evaluated based on achievement of operational goals, service quality, and effective management of Faculty operations.

Supervision Given
As required, recruits, hires, supervises temporary, casual, student, or contract appointments supporting Faculty events, projects, and operational initiatives.

Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of two years of related experience, or the equivalent combination of education and experience.
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own

- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

• Demonstrated leadership in operations, facilities management, workplace safety, and administrative services.
• Experience managing executive operations, travel coordination, and high-profile events.
• Knowledge of occupational health and safety legislation, emergency management, facilities operations, and building access systems.
• Demonstrated experience leading renovation, space planning, and operational improvement projects.
• Strong project management, analytical, organizational, and communication skills.
• Proven ability to manage multiple priorities, exercise sound judgment, maintain confidentiality, and build effective relationships with senior leaders and diverse stakeholders.
• Demonstrated commitment to service excellence, collaboration, equity, diversity, inclusion, accessibility, and Indigenous engagement.