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customer service agent
customer service agentSogefi air & cooling Canada corp • Montréal, QC, CA
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customer service agent

customer service agent

Sogefi air & cooling Canada corp • Montréal, QC, CA
25 days ago
Job type
  • Full-time
Job description
  • Durée de l'emploi: Temporaire
  • Langue de travail: Bilingue
  • Heures de travail: 39 hours per week
  • Education:
  • Expérience:
  • Education

  • College/CEGEP
  • Logistics, materials, and supply chain management
  • Operations management and supervision
  • Customer service management
  • Work setting

  • Private sector
  • Business
  • Industrial
  • Manufacturing and industrial plant
  • Automobile
  • Tasks

  • Train staff
  • Answer written and oral inquiries
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Maintain records and statistics
  • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
  • Perform general office duties
  • Receive and log complaints
  • Maintain and manage digital database
  • Resolve delivery and other problems with suppliers
  • Order merchandise
  • Maintain work records and logs
  • Inform manufacturers and shippers of customs laws and procedures
  • Contact clients and suppliers to resolve problems
  • Ship orders
  • Provide customer service
  • Operate information retrieval systems to research and extract records
  • Track and complete work orders
  • Analyze data
  • Communication protocols

  • EDI
  • Computer and technology knowledge

  • Database software
  • MS Outlook
  • MS Office
  • Dispatch management service software
  • Material requirements planning (MRP) system
  • Documentation knowledge

  • Trans-border documentation
  • Area of specialization

  • Communications
  • Operations management
  • Specialization/experience (business sales and services)

  • Distribution
  • Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Tight deadlines
  • Work under pressure
  • Personal suitability

  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Organized
  • Ability to multitask
  • Dependability
  • Collaborative
  • Analytical
  • Screening questions

  • Are you authorized to work in Canada?
  • Do you have experience working in this field?
  • Experience

  • 2 years to less than 3 years
  • Employment terms options

  • Day
  • Other benefits

  • Free parking available
  • Paid time off (volunteering or personal days)
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Customer service agent • Montréal, QC, CA

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