Solutions Engineer III, Toronto

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

*This is a remote role residing in Toronto, CA***

The Solutions Engineer (SE) is a sales and technical role with focus on customer/partners and is part of the sales organization. The SE’s primary responsibility is to support the sales team with technical skills and provide technical knowledge around F5 solutions to our customers. To be effective, an SE needs to have excellent technical skills and knowledge on both F5 products and the “eco-system” that we work in. Fear not, we do provide training and certification to keep abreast with these critical skills!

The high-level objective is to achieve the allocated sales target and selling relevant F5 solutions and products to the largest Service Providers in North America, in partnership with the Sales Director and Service Provider Team . From our customer(s) perspective, the SE is a trusted adviser who proactively learns and understands their technical and business challenges and is able to propose effective solutions to mitigate their concerns/offer gainful solutions. The F5 SE not only presents the technical features but also business benefits in the Technical Value Proposition. We offer a suite of technologies for developing and delivering modern applications. Our solutions bridge the gap between NetOps and DevOps, with multi-cloud application services that span from code to customer.

Sounds interesting? Read on!

What you’ll do:

• Articulate the F5 product strategy, messaging and positioning F5’s value proposition and solutions for customer business objectives
• Provide technical expertise through sales presentations, solution designs, solution demonstrations, proof of concepts by various mediums – in-person/virtual presentations, white boards etc
• Mentor and educate sales teams on value of F5 solutions and business drivers
• Determine viability of opportunity and map out organizational structure.
• Drive the sales process in partnership with the Account Manager, by identifying the Technical Decision Maker, getting their technical validation, support, and sponsorship.
• Consistently provide world-class customer service through the customer life cycle
• Work collaboratively with internal technical and sales resources, share best practices, updates, offer and seek expertise as the need arises in various opportunities.

Your Technical Qualifications and Skills (any to many, the more the better!):

• Intelligent load balancing
• Application acceleration
• Application request routing
• Web serving
• Dynamic content caching
• SSL and compression offload
• BS/BA degree in a relevant field (CS, EE, MIS) or equivalent experience
• Experience as a Sales Engineer
• Experience in traffic management and load-balancing technologies, e.g., F5, Citrix, Riverbed, Kemp, or others
• Knowledge of HTTP, web servers, and web applications
• Knowledge of associated protocols, e.g., TCP/IP, WebSocket, SPDY/HTTP2, SSL, SMTP, POP, DNS, etc.
• Skills in Linux-/UNIX-based systems
• Skills in networking technologies, and Internet security products and services
• Experience with cloud providers (GCP, AWS, Azure, etc.)
• Microservices architecture, systems, and tools experience/knowledge (K8s, Docker, etc.)
• API development and/or management
• Experience in DevOps environment (understand tools, processes, culture)
• Experience working with enterprise customers in the financial services space

5+ years of experience Is required

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.