Performance Monitoring & Optimization Specialist

Company: CGIC
Department: Claims
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: English is required, French is an asset.
Additional Information: This role is currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As a Specialist, Performance Monitoring and Optimization you will be responsible to monitor the performance of the Teams within Claims Shared Services, leveraging data analytics, identifying trends and recommending solutions to optimize performance.

How you will create impact:

• Leveraging descriptive analytics and storytelling to proactively monitor operational trends and risks, while using data to identify root causes and provide recommendations to key stakeholders including Manager, Performance Monitoring and Optimization.
• Identifying recommendations for operational optimization within the Shared services team and conducting post implementation reviews to monitor outcomes.
• Develop and maintain reporting for various stakeholders. Ensure that performance results are readily available and communicated through various channels.
• Supporting a high-performance culture through alignment of department and organizational goals and embedding client service culture and client engagement into claims operations.
• Building collaborative relationships across claims to align business objectives, optimize performance, and inspire staff to deliver on goals.
• Executing operational policies and procedures and developing remedies and plans to ensure compliance with company policies as well as legislative standards.

To join our team:

• You have 3-5 years of experience in Insurance or in a related field.
• You have a post-secondary degree in business, finance, insurance, risk management or related discipline.
• You have working knowledge of Insurance products and service and awareness of industry landscape, competitive environment, and regulatory environment.
• You have working knowledge of statistical methods and claims management dashboards.
• Having the Chartered Insurance Professional (CIP) designation is an asset.

How you will succeed:

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support our peers.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (, health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information:

Expected Salary range :$60, to $100, CAD

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.