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Staffinity
Bilingual Accounts Receivable SpecialistStaffinity • North York, Ontario, Canada
Bilingual Accounts Receivable Specialist

Bilingual Accounts Receivable Specialist

Staffinity • North York, Ontario, Canada
30+ days ago
Salary
CA$46,000.00 yearly
Job type
  • Permanent
Job description

Staffinityis currently seeking aBilingual Accounts Receivable Specialist. This is a permanent position with a base salary of$46,000, plus benefits, vacation, personal days, RRSP matching and bonus. The schedule is hybrid , 2 days per week in the office. The successful candidate will focus on maintaining client loyalty by resolving account discrepancies and providing professional financial counselling.

Note on Schedule:This position requires flexibility for rotating shifts. Shifts are scheduled 5 days per week (40 hours total) between Monday–Friday (8:00 am – 8:00 pm) and weekends (9:00 am – 5:00 pm).

Responsibilities:

  • Manage customer interactions across phone, email, and chat to resolve account concerns and settle disputes.
  • Work closely with customers to determine appropriate repayment options and ensure a balance between client experience and company interests.
  • Maintain a high level of product and procedural knowledge to provide professional financial counselling.
  • Identify and support initiatives to enhance the overall account management and resolution experience.
  • Accurately document each interaction according to notation guidelines and update account information in internal databases.
  • Proactively identify and resolve discrepancies to achieve assigned financial targets and KPIs.
  • Follow all communication procedures, guidelines, and policies to ensure optimal recoveries and client satisfaction.

Qualifications:

  • Fluently Bilingual:Excellent written and verbal communication skills in both English and French.
  • Experience:6 months+ of call center experience; experience with account resolutions or billing cycles is a significant asset.
  • Problem-Solving:High emotional intelligence and the ability to influence mutually beneficial solutions.
  • Technical Skills:Ability to work in a fast-paced environment with tight deadlines and accurately manage data entry.
  • Flexibility:Must be willing to work rotating shifts, including evenings and weekends, based on business needs.
  • Professionalism:A strong desire to learn and apply industry best practices throughout the customer lifecycle.
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Bilingual Accounts Receivable Specialist • North York, Ontario, Canada

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