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Staffinity
Bilingual Customer Service RepresentativeStaffinity • North York, Ontario, Canada
Bilingual Customer Service Representative

Bilingual Customer Service Representative

Staffinity • North York, Ontario, Canada
30+ days ago
Salary
CA$45.00 hourly
Job type
  • Permanent
Job description

Staffinityis currently seeking aBilingual Client Services Specialist. This is a permanent position with base salary, benefits, vacation, personal days and RRSP matching. The base salary is 45-50k + bonus. The work schedule is hybrid, with 2 days per week in the North York office. The successful candidate will be responsible for addressing complex inquiries and ensuring a seamless user experience across multiple communication channels. Fluency in English and French required.

Note on Schedule:This position requires flexibility for rotating shifts. Shifts are scheduled 5 days per week (40 hours total) between Monday–Friday (7:30 am – 8:30 pm) and weekends (10:00 am – 4:00 pm).

Responsibilities:

  • Manage client interactions efficiently across phone, email, and chat from initial contact to resolution.
  • Reproduce and troubleshoot technical issues, including connectivity and platform navigation.
  • Act as a subject matter expert on products, services, policies, and procedures.
  • Identify and escalate complex matters to the appropriate internal teams in a timely manner.
  • Proactively contact clients to provide follow-up and ensure satisfaction.
  • Accurately record, sort, and track client issues and resolution steps within internal databases.
  • Present value-added solutions and tools to meet specific client needs.

Qualifications:

  • Fluently Bilingual:Excellent written and verbal communication skills in both English and French.
  • Experience:6 months to 1 year of customer service, collections or technical support experience.
  • Education:Post-secondary degree or diploma completed.
  • Technical Aptitude:Ability to learn and explain complex products and troubleshoot operating system/software issues.
  • Flexibility:Must be able to work rotating shifts, including evenings and weekends.
  • Soft Skills:Ability to thrive in a fast-paced environment and a desire to assist in the development of newer staff members.
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Bilingual Customer Service Representative • North York, Ontario, Canada

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