Talent.com
Customer Experience Representative
Customer Experience RepresentativeRexroth • Welland, Ontario, Canada
No longer accepting applications
Customer Experience Representative

Customer Experience Representative

Rexroth • Welland, Ontario, Canada
28 days ago
Job type
  • Full-time
Job description
Job Description

The Customer Experience Rep. is responsible for managing the sales fulfillment process, while coordinating with internal departments and external plants to ensure timely and accurate delivery of materials. This role will work towards continuously optimizing the customer experience - resulting in market best customer satisfaction, customer interaction tools, sales growth and profitability.

Tasks include but are not limited to:

  • Ensuring that material is managed in a manner which balances customer satisfaction with fiscal constraints
  • Performing strategic analysis of inventory portfolio and procure materials in a timely, accurate, and cost-effective manner
  • Maintaining designated “key” customer accounts & manage all of the requirements related to order fulfillment
  • Entry, confirmation, and management of sales orders, including forecast alignment
  • Customer order resolution with Internal Sales: pricing – delivery – quality – quantity etc.
  • Customer relationship: regular touch points with customer to discuss planning overview, lead times, expedites/escalations, phase in/phase out
  • Offer exceptional customer service with professional, prompt, timely responses & actions (to both internal and external customers)
  • Analyzing backlog reports and initiate proactive communication with vendors to expedite product procurement
  • Coordination and resolution of SAP issues
  • Maintaining material master and information record data in SAP
  • Credit management
  • Other duties as assigned

Qualifications

  • Bilingual required (English and French) is preferred by not required.
  • Excellent customer service skills.
  • Excellent time management and organizational skills.
  • Product knowledge or industry experience preferred.
  • SAP experience is an asset. Strong MS Office experience is required (Excel, Outlook, etc.).
  • 2+ years experience in a similar customer service position. Product knowledge or industry experience preferred.
  • High school diploma/GED is required. Bachelors degree/diploma in Business Admin., Supply Chain Management is preferred.


Additional Information

Compensation & Perks

  • Competitive compensation package
  • Retirement Savings Matching Program
  • Discounts on Bosch Products
  • Partnership with Perkopolis Discounts

Flexibility & Time Off

  • 3 weeks of vacation in your first year of employment
  • 3 paid sick days

Health & Wellness

  • Health, Dental & Vision Benefits
  • Annual $500 Wellness Spending Account

Growth & Development

  • Tuition Reimbursement Program
  • Mentorship Program
  • Global networking opportunities

By choice, we are committed to a diverse workforce and are an equal opportunity employer. Bosch Rexroth welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process.

Create a job alert for this search

Customer Experience Representative • Welland, Ontario, Canada

Similar jobs

Bilingual Customer Experience Representative / Représentant de l'expérience client

Bosch GroupWelland, Niagara Region, CA
Full-time

Nos technologies d'entraînement et de contrôle garantissent l'efficacité, la puissance et la sécurité des mouvements dans les machines et les systèmes de toute taille.Nous inspirons nos clients ave...Show more

 • Promoted

Remote Sales Representative - High earnings potential 140k+

RogersPort Colborne, Ontario
Remote
Full-time

Experience & Qualifications:.A minimum of 2 years of verifiable sales experience is required.Please note that general retail roles (e.Formal training in a recognized sales methodology (e.MEDDICC, S...Show more

 • Promoted

Sales Representative - 60k / Year - Remote

Spade RecruitingThorold, Ontario
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providin...Show more

 • Promoted

Customer Experience Storyteller — Retail Hospitality Pro

IndigoSt. Catharines, Niagara Region, CA
Full-time

A well-known retailer in the Niagara Region, Ontario, is seeking enthusiastic individuals to join their team.The role emphasizes creating joyful experiences for customers, engaging with them on the...Show more

 • Promoted

Remote Inside Sales (140k+ per year)

RogersPort Colborne, Ontario
Remote
Full-time

Experience & Qualifications:.A minimum of 2 years of verifiable sales experience is required.Please note that general retail roles (e.Formal training in a recognized sales methodology (e.MEDDICC, S...Show more

 • Promoted

Enthusiastic Customer Experience Representative for Engaging Retail Spaces

IndigoSt. Catharines, Niagara Region, CA
Full-time

Be the heartbeat of a vibrant retail environment as a Customer Experience Representative.Your role involves creating joy and authentic connections through compelling storytelling and customer engag...Show more

 • Promoted

Customer Experience Representative

IndigoSt. Catharines, Niagara Region, CA
Full-time

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more ...Show more

 • Promoted

Customer Experience Representative for Optimizing Sales and Delivery

Bosch GroupWelland
Full-time

Elevate customer satisfaction as a Customer Experience Representative.Manage sales fulfillment processes, coordinate timely deliveries, and optimize customer interactions to achieve market-leading ...Show more

 • Promoted

Customer Experience Representative Focused on Joyful Retail Interactions

Indigo Books & MusicSt. Catharines, Niagara Region, CA
Full-time

Embrace the role of Customer Experience Representative.Elevate customer service by creating a joyful atmosphere through interaction and storytelling in a retail environment.This dynamic position su...Show more

 • Promoted

Customer Experience Wireless Supervisor

Staples CanadaWelland, Niagara Region, CA
Full-time

Champion customer engagement as a Wireless Sales Supervisor.With a focus on wireless products, guide your team to enhance the customer experience and achieve sales goals.In this pivotal role, you'l...Show more

 • Promoted

Remote Sales (140K+ per year)

RogersSt. Catharines, Ontario
Remote
Full-time

Experience & Qualifications:.A minimum of 2 years of verifiable sales experience is required.Please note that general retail roles (e.Formal training in a recognized sales methodology (e.MEDDICC, S...Show more

 • Promoted

Rogers WFH Sales Consultant - 1 Year Experience Required

RogersThorold, Ontario
Remote
Full-time

Experience & Qualifications:.A minimum of 2 years of verifiable sales experience is required.Please note that general retail roles (e.Formal training in a recognized sales methodology (e.MEDDICC, S...Show more

 • Promoted

Customer Experience Representative

Bosch GroupWelland, Niagara Region, CA
Full-time

Our drive and control technologies ensure efficient, powerful and safe movement in machines and systems of any size.We inspire our customers with intelligent components, tailored system solutions, ...Show more

 • Promoted

Customer Experience Representative

Indigo Books & MusicSt. Catharines
Full-time

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more ...Show more

 • Promoted

Store Sales & Customer Experience Specialist

RONAWelland, Niagara Region, CA
Full-time

A leading home improvement retailer in the Niagara Region is seeking a store expert to provide product expertise and excellent customer service.The ideal candidate has experience in a similar role ...Show more

 • Promoted

Global Customer Experience & Fulfillment Specialist

Bosch GroupWelland, Niagara Region, CA
Full-time

A leading technology company located in the Niagara Region is seeking a Customer Experience Representative to optimize customer interactions and manage sales fulfillment processes.Key responsibilit...Show more

 • Promoted

Business Sales Consultant - Remote - Flexible hours

RogersWelland, Ontario
Remote
Full-time

Experience & Qualifications:.A minimum of 2 years of verifiable sales experience is required.Please note that general retail roles (e.Formal training in a recognized sales methodology (e.MEDDICC, S...Show more

 • Promoted

Sales - Work from home (140K+ per year)

RogersSt. Catharines, Ontario
Remote
Full-time

Experience & Qualifications:.A minimum of 2 years of verifiable sales experience is required.Please note that general retail roles (e.Formal training in a recognized sales methodology (e.MEDDICC, S...Show more