Business Analyst, Pension & Benefits Implementation (Remote)

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

The Pension & Employee Benefits Implementation Team at TELUS Health is a dynamic group of nearly 300 skilled and motivated professionals, working together to deliver the most competitive integrated systems solutions available. We design, implement, and support a comprehensive pension and employee benefits administration solutions for large public sector clients.

In this position, you will play a crucial role in delivering integrated pension and employee benefits administration solutions to large public sector clients. You will gather and analyze client requirements, collaborate with cross-functional teams, and ensure successful implementation of our comprehensive solution. You will work closely with solution architects, functional leads, developers, and quality assurance teams to create innovative solutions that meet complex business needs. This position offers extensive exposure to multiple business modules including Pension, Health & Welfare, Payroll, and Finance.

What's in it for you

• Primarily remote with quarterly travel for client meetings and demonstrations
• Enterprise-level project engagement with extensive exposure to multiple business modules (Pension, Health & Welfare, Payroll, Finance)
• Mix of internal and external client interactions and a dynamic, collaborative team driving innovation in our industry
• Career progression and professional development opportunities as you develop expertise
• Build executive presence with client-facing presentations and demos
• Comprehensive customizable benefits package to suit your unique needs and lifestyle
• Paid vacation days & well-being days plus a well-being expense account to help maintain a better work/life balance
• Various investment options such as employee share purchase plan, group RRSP & TFSA, and DC pension plan
• Generous mental health support account to cover the cost of therapy/counseling sessions

What you'll do

• Gather and analyze client requirements for the implementation of our integrated solution
• Document business and operational needs within the context of implementation and workflow automation
• Evaluate and map business processes, aligning them with the data used across various pension plan management systems (e.g., payroll system, pension calculations, financial transactions, document management, telephony)
• Configure our software to suit the specifics of the client's needs or requirements
• Collaborate with solution architects, functional leads, and the development team to create and review new solutions
• Define testing scope and criteria and work closely with the quality assurance team during execution
• Build presentation decks and conduct solution demonstrations for clients
• Contribute to the creation or redesign of reports and communications that support processes and procedures
• Provide ongoing follow-up with stakeholders regarding implemented changes

What you bring

• A degree in administration, computer science, actuarial mathematics, business analysis, or a related field (or equivalent professional experience)
• 4+ years of experience in business analysis, pension plan management, workflow management system implementation, administrative process automation, or related fields
• Consulting or implementation background with client-facing experience
• Experience presenting to executive stakeholders and clients
• Proficiency in current computer technologies, including Excel and the Microsoft Office suite
• Strong analytical skills with the ability to synthesize complex information, understand, systematize, and communicate technical concepts clearly
• Excellent written and verbal English communication skills — You must be fluent in written English for creating clear documentation and presentation materials, and fluent in verbal English for presenting to clients and explaining complex technical concepts in a way that makes sense to non-technical stakeholders
• Comfortable presenting to clients and being on camera — You are confident interacting directly with clients and conducting solution demonstrations
• Strong interpersonal skills with the ability to build relationships with cross-functional teams and clients
• Available to travel as needed across Canada and the U.S.

Nice to Have

• Experience with pension administration or employee benefits software systems

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.