National Disability Support

Job Description

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Are you passionate about making a difference in the lives of Canadians? Join Sun Life’s Group Disability team and play an important role in supporting employees and employers as they navigate disability claims. As one of Canada’s leading providers of health benefits, we’re committed to delivering exceptional service and helping our Clients achieve better health outcomes.

What will you do?

• Process and index disability-related documents received through multiple channels and ensure accurate claim records are maintained.
• Set up new disability claims and complete administrative activities, including updating plan member information, preparing correspondence and payments, and following up with plan sponsors for missing documentation.
• Review documentation for accuracy, quality and compliance with internal policies, regulatory requirements and information security standards.
• Collaborate with team members and internal partners to meet service standards, support Client needs and identify continuous improvement opportunities.

What do you need to succeed?

• Strong attention to detail, accuracy and organizational skills.
• Ability to adapt and perform effectively in a fast-paced, high-volume environment while managing competing priorities.
• Demonstrated accountability, analytical and problem-solving skills, with the ability to work independently and collaboratively.
• Proficiency with Microsoft Office, web-based applications, multi-screen navigation and accurate keyboarding.
• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only to answer calls from English and French-speaking clients across Canada or worldwide.

What’s in it for you?

• Opportunities to learn new skills, grow your career and explore internal mobility opportunities.
• Comprehensive onboarding, training and ongoing development programs to support your success.
• A collaborative, inclusive and supportive work environment focused on employee well-being.
• Competitive benefits, wellness programs and paid vacation to support your financial security and healthy lifestyle.