Manager, Outsource Vendor Services

Job Title: Manager, Outsource Vendor Services

Location: Pickering, Ontario
Employment Type: Full-Time In office/35% travel required
Reports To: Chief Executive Officer (CEO) and President

Number of Positions Available: 1

About the Role

We are seeking a dynamic and strategic Manager, Outsource Vendor Service to oversee and optimize our network of outsourced transportation partners, with a strong focus on taxi and stretcher (non-emergency medical transportation) providers.

In this role, you will ensure vendors consistently deliver safe, reliable, and high-quality transportation services while meeting contractual, regulatory, and performance expectations. You will play a key role in strengthening vendor partnerships, improving service outcomes, and supporting efficient, patient- and customer-centered operations.

What You’ll Do

Vendor & Performance Management

• Manage day-to-day relationships with outsourced taxi, stretcher and other outsource transportation vendors
• Establish, monitor, and enforce service level agreements (SLAs), KPIs, and quality standards
• Conduct vendor performance reviews, audits, and scorecards
• Address service issues, escalations, and corrective action plans

Contract, Cost & Operational Oversight

• Support vendor onboarding, contract renewals, and negotiations in collaboration with internal partners
• Review and validate vendor invoices; investigate discrepancies and cost trends
• Identify opportunities to improve efficiency, service quality, and cost effectiveness

Compliance, Safety & Risk

• Ensure vendors meet all licensing, insurance, regulatory, and safety requirements
• Oversee compliance with stretcher transport, patient handling, and accessibility standards
• Support incident investigations and follow-up actions related to safety or service concerns

Collaboration & Continuous Improvement

• Partner closely with Operations and Accounting departments
• Support capacity planning to meet service demand, including peak periods
• Contribute to process improvements, vendor best practices, and standardization initiatives

Reporting & Insights

• Prepare regular performance, compliance, and cost reports for leadership
• Analyze trends in on-time performance, cancellations, complaints, and vendor utilization

What We’re Looking For

• Bachelor’s degree in Business, Operations, Transportation, or a related field (or equivalent experience)
• 3-5 years of experience in vendor management, transportation operations, or outsourced services
• Proven experience managing service providers in regulated or compliance-driven environments
• Strong contract, performance management, and analytical skill
• Experience working with stretcher or non-emergency medical transportation providers
• Knowledge of transportation regulations and accessibility standards
• Experience managing multiple vendors across different service areas

Why Join Us?

• Opportunity to shape the future of a growing organization
• Collaborative and innovative work environment
• Competitive annual salary (range: $52,000.00-$60,000.00)

Thank you to all who apply; however only candidates selected for interview will be contacted.

We adhere to the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) to ensure fair treatment for every candidate. We are committed to creating an inclusive, equitable, and accessible environment for all applicants. We welcome and encourage applications from individuals of all backgrounds and identities, including those with disabilities. If you require accommodation at any stage of the recruitment process, please inform us through your applications and we will work with you to meet your needs.

Privacy Notice: We collect personal information from applicants only for recruitment purposes, in compliance with PIPEDA. By applying, you consent to the collection, use, and limited disclosure of your information for evaluating your candidacy. Your data will be safeguarded and retained only as long as necessary. For questions or to withdraw consent, please notes in your application.

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