Location(s): Mississauga, ON
Job Schedule: Full-time, Hybrid (4 days on site)
Education Requirement: University degree preferred
Sponsorship: No
Vacancy Status:
Come Drive Innovation with Us. We are currently looking for a Bilingual Consumer Affairs Coordinator to join our team in Mississauga, ON.
The Consumer Affairs Coordinator handles consumer inquiries and high‑visibility escalations—investigating issues, coordinating resolutions, administering goodwill when appropriate, and documenting all cases in Salesforce. They also analyze trends, ensure timely follow‑ups to maintain customer satisfaction, and support internal stakeholders while reporting to the Manager, Contact Centres and Consumer Affairs.
A Day in the Life:
Manage executive, media, and social-media escalations by investigating cases, coordinating resolutions with internal teams, and documenting all actions in Salesforce.
Communicate outcomes to stakeholders, recommend goodwill when appropriate, and ensure seamless case handoffs.
Conduct follow-ups to confirm consumer satisfaction and adhere to case closure metrics.
Analyze trends in consumer feedback to identify improvement opportunities and propose process enhancements.
Prepare reports, summaries, and act as backup support to team members as required.
Who We’re Looking For:
Required:
Minimum 1–3 years of customer service experience in a Contact Centre or Case Management environment.
Bilingual (English/French) is required, with excellent written and verbal communication skills.
Ability to make sound decisions under pressure with minimal supervision.
Excellent analytical skills with strong attention to detail.
Desired:
Experience handling executive-level escalations.
Strong negotiation, conflict‑resolution, and interpersonal skills.
Ability to coach and guide others on complex case handling.
Excited about this role? Submit your application today!
What You’ll Look Forward to at Nissan:
Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.
Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP).
Built for Your Best:
NISSAN FOR EVERYONE
People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.
Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.
Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.
Join us as we carry our commitment to diversity and inclusion into the future.
Mississauga Ontario CanadaSalary Range:
$59,550.00 - $73,162.00Bilingual Consumer Affairs Coordinator • Canada, Mississauga, Ontario
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