Job descriptionPharmacy Assistant (Billing and Adjudication - Kroll Expert) - FT Permanent - Burnaby - Healthcare
Are you a skilled Pharmacy Assistant who can quickly solve public and private insurance issues with ease and without escalation, navigate around Kroll without assistance, and support patients over the phone fluidly due to your more than 2 years' experience as a data entry-oriented Pharmacy Assistant in a Kroll-based pharmacy? Are you looking for a permanent, long-term career path away from the retail counter where you can make an immediate impact in the pharmacy, and eventually consider long-term career pathways within the same organization iinto various areas of healthcare service delivery and patient support?
We are hiring for a full-time, permanent Pharmacy Assistant in Burnaby, for a role that is primarily desk-based and focused on your high-level billing and adjudication skills. If you are educated in accounting/bookeeping and possess at least 1 years' full-time experience in a pharmacy setting, we can also consider your candidacy (as this is an insurance/adjudication focused role but the pharmacy background is a must).
This isn't just a job; it's a career step. If hired, you will work in a large, supportive team of pharmacy professionals! If you are a strong communicator who thrives in a fast-paced environment and wants to grow, this is the opportunity for you. Apply today!
Advantages
Pharmacy Assistant (Billing and Adjudication - Kroll Expert) - FT Permanent - Burnaby - Healthcare
Full-Time, Permanent Position: Enjoy the stability and security of a permanent role.
Large, Supportive Team: Join a dynamic and established team - people love working here!
Desk-Based Focus: Spend the majority of your day (approx. 6 hours) utilizing your technical billing, adjudication, and communication skills, and up to 2 hours per day supporting filling and other hands-on tasks (but the balance is always based on business needs)
Comprehensive Training: A dedicated 1-2 month training period (8:00 AM–4:00 PM) is provided to ensure your success. Following the 1-2 month training period (8 AM–4 PM), you will work Monday to Friday 9am - 5pm or 10am - 6pm but we need talent who are openly available between the hours of 6am and 8pm weekdays to support business needs in the event that some shift changes are requested.
Responsibilities
Pharmacy Assistant (Billing and Adjudication - Kroll Expert) - FT Permanent - Burnaby - Healthcare
Your day-to-day work will be a blend of technical coordination and hands-on pharmacy support:
- Handle a high volume of desk-based patient and client interactions via phone and email.
- Perform complex pharmacy billing and adjudication tasks (this is the primary focus). Extensive knowledge of public and private insurance billing is required to proceed in the selection process.
- Communicate clearly and professionally with patients and internal team members.
- Accurately manage prescription labeling.
- Assist with limited hands-on pharmacy tasks, which may include supporting shipping/delivery-oriented work and filling as per business needs.
Qualifications
Pharmacy Assistant (Billing and Adjudication - Kroll Expert) - FT Permanent - Burnaby - Healthcare
To be successful in this role, you must bring a specific set of skills and experiences:
- Must-Have: Strong, proven experience in high volume pharmacy billing and adjudication.
- Must-Have: Fluency in English with exceptional verbal and written communication skills (essential for this desk-based role).
- Must-Have: Shift Flexibility. Following the 1-2 month training period (8 AM–4 PM), you must have the flexibility to work any of these shifts: 9:00 AM - 5:00 PM, 10:00 AM–6:00 PM or to support between the hours of 6am through 8pm weekdays if required.
- Strongly Preferred: Proficiency with Kroll pharmacy software. (Candidates with expert-level billing and adjudication skills on other pharmacy systems will also be considered).
- Ability to thrive in a fast-paced, high-volume office style environment.
- If you are educated in accounting/bookeeping and possess at least 1 years' full-time experience in a pharmacy setting, we can also consider your candidacy (as this is an insurance/adjudication focused role but the pharmacy background is a must).
Summary
Pharmacy Assistant (Billing and Adjudication - Kroll Expert) - FT Permanent - Burnaby - Healthcare
Qualified, available and interested candidates are encouraged to click "apply" on this page and submit an application via Randstad Canada's confidential career portal.
About Randstad Healthcare – Your Partner in Career Growth
Randstad Canada's Healthcare Division specializes in permanent and long-term direct-hire contract placements across a variety of healthcare sectors in major centres throughout Canada. We are committed to connecting qualified healthcare professionals with roles that align with their skills and career goals.
No Cost to Job Seekers
There is no cost for job seekers to use our services. We are engaged by healthcare employers to support their hiring efforts, and our involvement does not affect your compensation in any way. All inquiries and conversations are handled confidentially, and your information is only shared with your explicit permission.
How We Support the Hiring Process
When you express interest in an opportunity with Randstad Healthcare, and if your background aligns with our client's current needs, our team may reach out to begin the selection process. Here’s what that process typically involves:
✔ Initial Contact – No resume is required to begin but is encouraged, as understanding your background helps us help you. Apply to this advertisement so we have your info.
✔ Introductory Chat – If your profile is a potential fit, you may be contacted by our team for a 10–15-minute informal conversation to explore alignment with the role.
✔ Assessment & Presentation – For strong matches, we’ll conduct a more in-depth assessment and may present your profile to the client’s hiring team.
✔ Interview Coordination – If selected to move forward, we’ll coordinate interviews and help you prepare.
✔ Offer & Onboarding Support – If offered the role, you’ll be employed directly by our client (temporary support staff may be directly employed by Randstad Canada). We assist with coordination and background checks, and ensure you’re prepared for your first day.
Not Sure Yet? That’s Okay. We’re happy to answer your questions and provide guidance—even if you’re still exploring your options.
Ready to Apply?
If you’re qualified and interested, click “apply” to submit your profile through Randstad Canada's confidential career portal.
This posting is for existing and upcoming vacancies. Randstad uses artificial intelligence to help our recruiters screen, assess, and select talent for this role and others within our database. Although Randstad uses A.I. as a tool, candidate selection and hiring decisions are made by our employees, in collaboration with hiring teams.
Thank you for your interest in Randstad Healthcare. Please note that only candidates whose profiles align with our client’s immediate or typical hiring needs may be contacted for further steps in the process. Thank you for your interest in this opportunity, and for taking the time to learn about Randstad Healthcare's professional recruitment services! We look forward to reviewing your application.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
