Client Relationship Manager

In a landscape where financial confidence is more vital than ever, your role is to be the steady hand guiding organizations through the complexities of Group Retirement Savings (GRS). As a Client Relationship Manager at Desjardins, you aren’t just managing accounts; you are a dedicated partner ensuring thousands of Canadians across Western Canada can look forward to a secure future.

We are looking for a "Sophisticated Advisor" a high-performing professional who balances technical mastery of retirement products with a human-centric approach to service.

Client Relationship Manager – Group Retirement Savings (GRS)

Location: Vancouver, BC or Calgary, AB (Hybrid potential).
Location: Vancouver, BC or Calgary, AB (Hybrid – 2 days in-office)
Sector: Canadian Financial & Cooperative Sector
Schedule: Full-time, 35-hour week
Salary range: $75,000 – $115,000 (Based on experience) + Performance Bonus

Advantages
Why Join This Team?

Meaningful Impact: Help businesses implement retirement frameworks (Defined Contribution, RRSPs, DPSPs) that directly improve employee well-being.

Work-Life Integration: Enjoy a 35-hour work week, 3 weeks of vacation, and a Wellness Spending Account.

Comprehensive Benefits: Flexible health plans (Essential, Balanced, or Enhanced), an ergonomic home office allowance, and virtual healthcare.

Regional Growth: Join a local team of 7 in a strategic push to expand the footprint across Western Canada.

Responsibilities
Manage a dedicated portfolio of 8–15 major block clients, ensuring their retirement plans remain competitive, compliant, and "best-in-market."

Act as the "Voice of the Client" internally, translating feedback into service improvements and resolving complex escalations.

Own the administrative lifecycle: fee negotiations, contract renewals, and plan documentation.

Analyze client needs to design tailored GRS solutions that align with long-term organizational goals.

Lead high-level presentations and "short-list" meetings, acting as the technical expert to showcase the firm’s unique value proposition.

Partner with Group Benefits and Insurance colleagues to provide holistic support.

Pivot seamlessly between communicating with internal and external stakeholders

Qualifications
What You Bring

Significant experience in the Canadian Group Retirement Savings (GRS) market.
Deep technical knowledge of retirement products and the ability to navigate local hiring market nuances in Alberta and British Columbia.
A polished, professional presence with the ability to lead complex negotiations and presentations in English.
Completion of (or progress toward) relevant industry designations is considered a strong asset.
Proficiency in MS Office Suite (Word, Excel, PowerPoint) and modern CRM tools.
Proactive Mindset: You don't wait for a problem to arise; you anticipate needs through regular client visits and proactive solution-finding.

Summary
Ready to Apply?

If you are a relationship builder looking to make a lasting impact in the GRS space, let's talk.

jessica.bayuk@randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.