Counter Sales Representative

Are you a customer service enthusiast who isn't afraid to roll up your sleeves and dive into a fast-paced industrial environment? We are currently seeking a motivated and outgoing Counter Sales Representative to join a leading distributor of industrial supplies in Markham. This is an exciting opportunity for a professional who thrives on variety—one minute you’re providing technical product advice, and the next, you’re in the warehouse ensuring a contractor gets exactly what they need for their next big project.

As a Counter Sales Representative in Markham, you will be the face of our client’s business. This isn't just a desk job; it is a dynamic role where your ability to multitask and provide solutions will directly impact the success of the branch. Whether you have years of experience in the electrical/industrial industry or are a customer service superstar looking for a career change, we want to hear from you. Our recruiters are experts in the customer care and sales fields and are ready to help you navigate your next career move.

In this Counter Sales Representative position, you will join a close-knit team at one of the region's most profitable branches. You will be responsible for managing the end-to-end customer experience, from initial inquiry to final order pickup. The Markham branch operates in a high-pressure, competitive market where speed and accuracy are everything. You will be expected to "own" the customer’s request, ensuring they receive their quotes and products fast.

Randstad Professional: Find the right job, love what you do, and develop your career. With access to a wide range of roles with top employers, a global community of professional peers, and specialized training and support, we’ll be your guiding partner and help you build a rewarding career.

Advantages
• Competitive salary range of $50,000 to $60,000 (depending on experience).
• Potential bonus of up to 10% based on branch performance.
• Comprehensive benefits package where you can choose the level of coverage that fits your lifestyle.
• Pension plan eligibility after one year of employment.
• 3 weeks of vacation annually plus sick days.
• Monthly branch incentives, promos, and prizes (e.g., sports tickets and signed jerseys).
• Structured onboarding and training program to ensure your success.
• Career growth opportunities!

Responsibilities
• Directly service customers via phone, email, and in-person at the counter on a daily basis.
• Process orders, inquiries, and detailed quotations with a focus on accuracy and speed as well as upselling high-margin consumables.
• Actively manage the warehouse component of the role, including picking orders, cutting wire, and putting away stock.
• Utilize the AS400 ERP and Microsoft Dynamics CRM systems to maintain accurate customer records and inventory data.
• Assist customers with e-commerce inquiries and navigating digital product catalogs.
• Maintain a clean and organized counter and warehouse area to ensure safety and efficiency.

Qualifications
• Approximately 2 years of experience in a customer-facing or retail sales role. Electrical industry experience is a huge asset.
• Strong multitasking abilities to juggle phone calls, emails, and walk-in customers simultaneously.
• Competitive "winning" attitude with a drive to see orders through to completion with a proactive problem-solving skills with a "customer-solution" mindset rather than just being an order taker.
• Excellent communication and interpersonal skills to build long-term relationships with contractors and vendors.
• Physical stamina to work in a warehouse environment, including lifting and cutting heavy wire when needed.
• Proficiency in basic computer systems; experience with AS400 or Microsoft Dynamics is a significant asset.
• Willingness to work on-site in Markham (Monday to Friday, 7:00 AM – 4:30 PM shift rotations).

Summary
This Counter Sales Representative role is perfect for someone who wants to be more than just a number in a large corporation. You will be part of a team that values accountability, hard work, and, most importantly, the people we serve. If you are ready to take the next step in your career with a global leader in talent solutions, apply today!

If this position isn't quite the right fit but you are looking for your next challenge, reach out to our recruiters to explore other exciting opportunities!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.