Integration & Applications Specialist

Join Our Team!

We are seeking an Integration & Applications Specialist to join our IT team. This is a newly established and evolving role that supports both our internal teams and our national franchise network across Canada.

This position is ideal for someone who enjoys variety, problem‑solving, and working in a lean, fast‑paced environment. You will support business applications, assist with system integrations, contribute to internal development initiatives, and help ensure our franchise partners are supported with reliable, user‑friendly technology.

The core business and working hours for this position are 8:30 am – 5:00 pm PST.

Key Responsibilities

• Provide front‑line application and system support to internal teams and franchise partners across Canada, contributing to a positive and consistent technology experience
• Support system connectivity and data flow through the maintenance and enhancement of integrations, including API and EDI-based connections
• Contribute to the development, improvement, and support of internal applications and web-based tools used by corporate and franchise teams
• Support the implementation and use of automation and AI-enabled tools to improve efficiency and reduce manual effort
• Collaborate with internal stakeholders, franchise partners, and external vendors to understand needs and support system improvements
• Maintain clear documentation and support knowledge sharing across the organization
• Contribute to a culture of continuous improvement, adaptability, and customer-focused service within the IT team
• Participates in a shared on‑call and after‑hours support rotation, including evening and/or weekend support and providing coverage during team member absences and vacations
• Providing support, communication, and documentation in English and French
• Other duties as assigned.

What We’re Looking For

• Post‑secondary education in Information Technology, Computer Science, or a related field, or equivalent practical experience
• 3 – 6 years of experience in IT, application support, systems integration, or development
• Practical experience with APIs, integrations, or application/web development
• Demonstrated experience with EDI, automation tools or AI-enabled solutions
• Experience supporting end users or customers in a distributed or multi‑location environment
• Strong communication and customer‑focused mindset
• Experience supporting a national franchise, retail or multi-site operations is an asset
• Fluent in English and French (written and verbal) is considered an asset

Why You’ll Love Working Here

• A culture that values accountability, commitment, and teamwork.
• Opportunities to learn, grow, and make a real impact.
• A team that works hard but knows how to have fun.
• Annual performance bonus opportunities
• Vacation progression above Employment Standards
• Matched RRSP program (up to 5%)
• Medical and dental benefits coverage, including Life Insurance and ASI Insurance
• Mid and Long Term Disability benefits
• Discounted Tire Purchase Program
• Discounts with local partners (e.g. Mark’s Work Wearhouse)
• Birthday and long-service awards
• Office parties & social events

Location

This position may be remote‑based* within Canada at this time. While the role is currently performed remotely, the organization reserves the right to modify work location arrangements, including transitioning this role to a hybrid or fully on‑site position in the event an area office is established or business requirements change.

*Candidates within the BC Lower Mainland/Fraser Valley region may be required to work from our head office in Surrey, BC.

We believe transparency is important, and we are committed to communicating clearly and thoughtfully if work location expectations change in the future.

Compensation

We’re committed to offering competitive and fair compensation. The expected salary range for this position is $70, -$90, per year, plus on-call compensation. Where you land within this range will depend on your skills, experience, and the expertise you bring to the role. Candidates who demonstrate exceptional proficiency and mastery may be considered for the higher end of the range, while those meeting core requirements typically start closer to the midpoint.

In addition to base pay, we provide a comprehensive benefits package and opportunities for growth, because we believe compensation is more than just a number—it’s about supporting your success and development.

Applications

Apply now by sending your resume, in English, to

We’re committed to diversity and inclusion.