Customer Service and Parts Sales Coordinator

Are you an organized professional with a passion for technical sales and customer satisfaction? We are seeking a dedicated Customer Service & Parts Sales Coordinator to join a world-class manufacturing team in Chilliwack. This full-time, on-site role is a pivotal position within the manufacturing & logistics sector, where you will bridge the gap between complex industrial equipment needs and seamless delivery.

As a Customer Service & Parts Sales Coordinator, you will be the primary point of contact for domestic and international clients. Working within the manufacturing & logistics department, you will manage the entire lifecycle of parts sales, from initial inquiry and technical quoting in the ERP system to final delivery coordination. This role is perfect for someone who thrives in a fast-paced industrial environment and enjoys the challenge of solving problems for a global customer base.

Advantages
Competitive compensation starting at $25 per hour.
Full-time, stable employment with a leading employer in Chilliwack.Opportunity to work with cutting-edge Compressed Natural Gas (CNG) technology.
Dynamic work environment that supports professional growth in manufacturing & logistics.
Collaborative team culture that values reliability and quality.
Exposure to international business and diverse customer bases.

Responsibilities
Respond promptly to customer inquiries and incoming work requests to ensure high levels of satisfaction.
Process detailed quotations and sales orders within the ERP system, maintaining strict accuracy and adhering to pricing guidelines.
Assist the management team with the development of pricing structures and sales strategies.
Manage the end-to-end sales order process, coordinating with multiple internal stakeholders to ensure on-time delivery.Process warranty claims, non-conformance reports, and customer credit notes efficiently.
Communicate clearly with customers regarding order status, shipping details, and technical inquiries.Facilitate technical support and contribute to the creation of aftermarket training programs and marketing literature.
Analyze large data sets to provide reporting that supports management decision-making.
Handle and resolve customer complaints and order conflicts with professionalism and a solution-oriented mindset.
Monitor sales revenue and issue regular reports to the leadership team.

Qualifications
High School Diploma or higher qualification.
Minimum of two years of office-based experience in a customer support role or equivalent.
Proficiency in MS Office, email, and internet applications, with advanced Excel skills considered an asset.
Strong organizational, planning, and prioritizing abilities to manage multiple tasks effectively.
Excellent communication and interpersonal skills to build relationships with international and domestic clients.
Proven problem-solving abilities and the capacity to deal with complex variables in non-standardized situations.
High level of attention to detail and accuracy in data entry and order processing.
Mathematical proficiency to calculate figures such as discounts, margins, proportions, and percentages.
Ability to work effectively under pressure while maintaining a professional and team-oriented demeanor.
Fluency in English is essential, with the ability to comprehend complex instructions and correspondences.
Physical ability to regularly stand, walk, sit, and reach with hands and arms as required for the role.
Capacity to interpret various instructions provided in written, oral, diagram, or schedule form.

Summary
At Randstad, we are more than just a recruitment firm; we are your partner in career success. Our recruiters are experts in the manufacturing & logistics industry and are dedicated to finding the perfect fit for your skills and ambitions. If you are ready to take the next step in your career as a Customer Service & Parts Sales Coordinator, we want to hear from you. Apply today on our website and let us help you build a rewarding future.

If this specific role isn't exactly what you are looking for, please reach out to us! We would love to discuss other exciting opportunities that match your unique career goals.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.