Sales Support Specialist - Liteline

Are you ready to grow your career with a collaborative, high-energy sales team? Do you enjoy problem-solving, thinking creatively, and delivering exceptional customer service? Liteline is looking for someone like you.

With over 45 years of excellence in customer service, Liteline is seeking a motivated and customer-focused professional to join our Customer Service Team on a maternity leave coverage contract. This role offers the opportunity to gain valuable experience within a fast-paced, dynamic organization while making a meaningful impact on our customers and internal teams.

If you thrive in an environment where no two days are the same and enjoy working with people, this could be the perfect opportunity for you.

About You

You believe that outstanding service is essential. At Liteline, we are committed to delivering exceptional customer experience at every touchpoint, and our ideal candidate shares this mindset.

As part of our Customer Service Team, you will support customers and help them succeed in their projects and business. You are a strong communicator who builds trust and contributes to our reputation for reliable, high-quality support before, during, and after each sale.

Reporting to the Sales Support Specialist Manager and supported by a dedicated team of customer care professionals, the Sales Support Specialist will be responsible for:

• Providing prompt, accurate, and courteous support to customers
• Processing order entry and reverse entry transactions
• Responding to customer inquiries via phone, email, and chat in a professional and timely manner
• Answering questions related to shipping, pricing, and product specifications
• Identifying customer needs and recommending suitable lighting solutions
• Collaborating with Sales, Warehouse, and Production teams to meet project requirements
• Following up with customers to ensure satisfaction at the completion of each transaction

Qualifications & Experience

• Minimum of 3 years’ experience in customer service or a related field
• Post-secondary education preferred
• Proficiency in Microsoft Word and Excel; experience with ERP or inventory management systems is an asset
• Strong multitasking skills, sound judgment, and a commitment to exceeding customer expectations
• Ability to remain calm, focused, and effective in a fast-paced environment
• Adaptable, resilient, and comfortable managing change
• Excellent written and verbal communication skills across phone, email, and online platforms
• Curious and eager to learn, with an interest in lighting technology and applications
• Strong relationship-building and problem-solving abilities
• Positive team attitude, strong work ethic, and the ability to prioritize effectively

Why Work with Liteline?

• Competitive compensation based on experience and qualifications
• Comprehensive benefits package after three months (medical, dental, life insurance)
• Partial company match on employee contributions to the Group RRSP
• In-house training and ongoing learning opportunities
• An opportunity to gain hands-on experience within a growing, innovative organization that values collaboration and people

Note

Liteline Corporation is an equal opportunity employer. We are committed to building an inclusive and diverse workplace. If you require accommodations during the recruitment process, please contact .

Only candidates selected for an interview will be contacted. Thank you for your interest in Liteline.