Director of Demand Management

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world's largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.

Position: Director, Demand Management

Location: Markham, ON

Amphenol's High Speed IO Connectors and OverPass Solutions Business Unit is a market leader in high-speed, high-bandwidth interconnect solutions used in servers, storage, networking equipment, and data center infrastructure. Our products enable reliable, low-loss data transmission in some of the world's most advanced IT and Datacom platforms, helping power the technology behind leading Tier 1 OEMs. With global design, sales, and manufacturing teams, we are growing quickly and continuing to invest in our people and products. This role is a chance to make a real impact as part of a collaborative, fast-moving team within Amphenol's decentralized culture, where ideas are heard, initiative is encouraged, and teams are empowered to make decisions with clear accountability.

The Director of Demand Management will be responsible for leading the Customer Service and Account Management functions within the HSIO Division. This role will focus on enhancing customer satisfaction and managing demand planning. The Director will work closely with cross-functional teams, including, Operations, Production, Logistics, Marketing and Engineering, to ensure seamless customer experiences and to achieve demand forecasts.

RESPONSIBILITIES:

• Oversee the Customer Service team to ensure a high level of responsiveness, service quality and customer satisfaction.
• Develop and implement customer service strategies that enhance service delivery, minimize response times, and address customer inquires effectively.
• Establish key performance indicators (KPIs) to measure customer service success, analyze performance data, and implement improvement as needed.
• Act as a senior point of escalation for complex customer issues, providing solutions to enhance relationships and ensure customer retention.
• Lead the Account Management team, driving effective demand planning strategies to meet customer requirements and achieve business goals.
• Collaborate with Marketing, Logistics and Operations teams to accurately forecast demand, ensuring that capacity, resources and inventory align with market requirements.
• Analyze customer data, order trends, and sales forecasts to create actionable insights that drive informed management decisions.
• Develop and implement demand management strategies to optimize product availability, minimize lead times and balance inventory levels across the division.
• Work closely with Supply Chain, Production and Sales team to address demand fluctuations, forecast accuracy and supply chain constraints.
• Lead the efforts to digitize demand planning process, integrating data analytics tools to improve forecasting accuracy and visibility.
• Recruit, mentor, and develop a high performing team of customer service and account management professionals.
• Provide coaching and guidance to team members to enhance their skills in customer engagement, demand forecasting and account management.
• Prepare regular reports on demand management, customer service performance, and account management metrics for senior leadership.

QUALIFICATIONS:

• Bachelor's degree in Engineering, Supply Chain Management, or related field (MBA preferred).
• Minimum of 10 years of experience in product management, product line management, account management, demand planning, preferably within the electronics or manufacturing industry.
• Strong leadership experience with a proven track record of managing high-performing teams.
• Excellent communication and interpersonal skills, with the ability to engage effectively with customers and stakeholders at all levels.
• Proficiency in demand planning tools, CRM systems, and data analytics software.
• Strong analytical skills, with the ability to interpret complex data and provide strategic insights.
• Ability to work collaboratively across departments and manage cross-functional projects.
• Willingness to travel as needed to meet with customers and teams across different locations.

WHY WORK FOR US?

Competitive Compensation package- We offer a competitive compensation package, including competitive salaries, progressive employee incentive plans, retirement plans, comprehensive benefits.

Opportunity for Global Impact- Make a tangible contribution within the organization, by shaping the company's technological future. Lead projects with international scope, gaining exposure to diverse markets and cultures.

Growth and Advancement: Our company is on an accelerated growth trajectory and that translates to growth and advancement opportunities for our team, including access to training and development and education allowances.

Autonomy and Ownership- Be part of a dynamic environment where your ideas are valued and you can take ownership of projects and initiatives, fostering a sense of accountability and accomplishment

Commitment to Diversity: Amphenol is committed to fostering a culture of inclusion and belonging where individuals of all backgrounds can thrive and contribute their unique and valuable perspective.

Rewards, Benefits and incentives- Participate in our progressive employee incentive plans, retirement plan and generous benefits package that includes health, dental, vision & traveler's insurance as well as a Health Care Spending Account.

Amazing team- Work with motivated, passionate teammates in a collaborative culture where cross-functional teamwork is encouraged.

Come join the Amphenol family!

The base salary range for this position is $160,000 - $180,000 annually. In determining the rate of pay, Amphenol considers a variety of nondiscriminatory factors, including but not limited to geographic location, relevant industry experience, qualifications, skills, and education. It would be rare for an individual to be hired at or near the top of the range for a given role. Base salary is one facet of Amphenol's total rewards package which includes participation in our comprehensive benefits program with medical, dental, and vision benefits, vacation, sick leave, paid holidays, life insurance, short/long term disability, and membership in our Defined Contribution Pension Plan.

Amphenol Corporation is proud of our reputation as an excellent employer. Our main focus is to provide the highest level of support and responsiveness to both our employees and our customers. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.

Amphenol is an "Equal Opportunity Employer" - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin

For additional company information please visit our website at https://www.amphenol-cs.com/