Manager, HMR

Ready to Make an impact?

The Home Meal Replacement and A La Carte Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer service, food quality. Adhere to all Food Safety Protocols, Standard Operating Procedures, corporate policies and Health and Safety, and other programs and initiatives. The Manager will also manage budgets, labour efficiencies, inventory control, product presentation and merchandising. The Manager will coach, motivate and develop their team to foster customer loyalty, fulfill customer needs and actively contribute to an environment of employee and customer engagement.

Here’s where you’ll be focusing:

• Create a coaching and development culture for all employees, which embraces a passion for food
• Demonstrate outstanding leadership, while serving as a role model
• Manage direct reports including: selection, orientation, training and development, performance management, succession planning and compensation
• Work with the Store / Assistant Manager, to communicate operational requirements/changes to department employees
• Manage store operations as required
• Create a shopping experience that engages customers in a way that enhances loyalty, sales, and profit
• Provide superior customer service to meet customer needs
• Demonstrate exceptional product knowledge, including awareness of promotions, and seasonal trends
• Order, receive, organize, rotate, merchandise and present Home Meal Replacement and A La Carte products in an appealing manner and stock shelves and cases in accordance with company standards
• Lead the implementation of all corporate policies, initiatives, and Standard Operating Procedures and ensure the department and employees comply and use them effectively, including timely and accurate submission of all relevant documentation as required
• Responsible for ensuring that OH&S, food safety, and other regulatory requirements and procedures are implemented and maintained
• Directly responsible to ensure the department achieves all financial targets and maximizes sales and margins, including appropriate sales forecasting, variance analysis and correction, and labour control
• Manage the department budget
• Thorough understanding of all relevant company programs; attend training as required
• Keeps abreast of local competitor activity, industry trends and makes recommendations on internal pricing, promotions and product policies
• Act as the employer of choice by actively supporting an environment of employee engagement
• Initiate, support, participate and lead community and charitable events and activities
• Coordinate maintenance of department equipment and repairs
• Provide feedback for continuous improvement
• Maintain a clean and safe working environment as per company requirements
• Other duties as required
  
  #INDON

What you have to offer:

• Above average communication skills (oral and written)
• Full knowledge of department operations and skills
• Proficient in use of Microsoft office suite
• Passionate about food and eager to learn more about it
• Team Player who builds strong genuine relationships with co-workers and customers
• Proactive problem-solver with the ability to identify inefficiencies, suggest improvements and has the confidence to action them
• Maintains a positive can-do attitude in the face of change and multiple priorities
• Committed to delivering their best every day
• Team Player who builds strong genuine relationships with co-workers and customers
• Proactive problem-solver with the ability to identify inefficiencies, suggest improvements and has the confidence to action them
• Maintains a positive can-do attitude in the face of change and multiple priorities
• Committed to delivering their best every day