General Manager

Are you a strategic, hands-on leader who thrives on building strong systems, supporting great teams, and ensuring organizations run smoothly behind the scenes?

Our client is seeking an experienced General Manager to lead operations, finance, and administration for a well-established community organization in Langley, BC.

What Makes You Shine...

We're looking for people who:

• Lead with Clarity: Bring structure, direction, and accountability to complex operations.
• Think Strategically: Align business operations, financial planning, and people practices with long-term organizational goals.
• Build Strong Teams: Support, coach, and empower staff while fostering a positive workplace culture.
• Act with Integrity: Approach decisions with professionalism, fairness, and sound judgment.
• Strengthen Partnerships: Build trusted relationships with leadership, staff, community partners, and vendors.
• Stay Organized & Adaptable: Manage multiple priorities while keeping operations running smoothly.

How You'll Make an Impact...

As General Manager, reporting to the Board of Directors, you'll play a key role in ensuring the organization operates efficiently, responsibly, and sustainably while supporting staff and members across all areas of the business. You'll work closely with the Technical Director—who oversees Head Coaches and Coach Development and also reports to the Board—to ensure strong alignment between program delivery and operational support.

Provide Operational Leadership & Administration

• Oversee day-to-day administrative operations including office systems, member services, and organizational record-keeping
• Develop and improve internal policies, procedures, and workflows to strengthen operational efficiency
• Maintain compliance with insurance, legal, regulatory, and governance requirements in collaboration with the Board
• Develop operational plans and performance indicators that support organizational priorities and program delivery
  
  
  

Lead Financial Oversight & Stewardship

• Develop and manage the annual operating budget in partnership with the Board of Directors
• Monitor revenue and expenses across departments including programs, camps, rentals, and events
• Oversee financial processes such as accounts payable/receivable, payroll administration, and banking functions
• Ensure accurate preparation of financial reports, cash flow analysis, and audit documentation
• Support grant applications, procurement activities, and financial planning initiatives
  
  

Support Strong People Operations

• Support day-to-day people operations in collaboration with the HR team, including coordinating recruitment logistics, onboarding scheduling, and staff scheduling oversight
• Assist with coordinating performance management activities such as scheduling goal-setting discussions, check-ins, and review timelines
• Help organize professional development opportunities and team-building initiatives that strengthen staff engagement and culture
• Work closely with program leadership and HR to foster a collaborative and supportive workplace environment

Elevate Customer & Member Experience

• Oversee front-desk operations, registration systems, and client service functions
• Ensure smooth and efficient registration periods for programs, camps, and events
• Address escalated member inquiries or concerns with professionalism and discretion
• Monitor service feedback and implement improvements that enhance the member experience
  

Partner with the Board & Organizational Leadership

• Serve as a key operational liaison between staff leadership and the Board of Directors, in partnership with the Technical Director.
• Provide regular updates and reports related to finances, staffing, risk, and operational performance
• Support Board meetings, Annual General Meeting planning, and governance processes
• Work closely with program leadership to ensure alignment between operational capacity and program needs
  
  

Facilities, Vendor & Community Partnership Management

• Maintain strong working relationships with facility partners and community stakeholders
• Manage vendor contracts and relationships including IT, cleaning, equipment, and software providers
• Oversee operational supplies, equipment tracking, and facility readiness
• Represent the organization professionally in the community and support strategic partnerships
  
  

Promote Safety, Risk Management & Compliance

• Foster a culture of safety, accountability, and respect across all operations
• Ensure operational systems support Safe Sport requirements and related documentation processes
• Coordinate risk management documentation and incident escalation procedures in alignment with organizational policies
  

We're Excited to Have You Because

You're the kind of leader who:

• Brings 7+ years of progressive experience in business operations, nonprofit administration, office management, or a similar leadership role.
• Has strong financial management skills, including budgeting, payroll oversight, and financial reporting.
• Has experience leading and supporting large teams (20+ employees preferred).
• Is highly organized and comfortable managing multiple priorities in a dynamic environment.
• Communicates clearly and confidently while handling sensitive situations with professionalism.
• Is proficient in Microsoft Office or Google Workspace and comfortable working with CRM, registration, or membership-based systems.
• Values strong workplace culture, accountability, and safe environments for staff, members, and program participants, including knowledge of Safe Sport principles and requirements.
• Holds post-secondary education in Business Administration, Nonprofit Management, Human Resources, or a related field (considered an asset).
• Brings experience working with Boards of Directors, community organizations, or recreation/sport environments (a strong asset).

In short: You're a strategic, organized, and people-focused leader who enjoys building strong operations that allow teams—and communities—to thrive.

Your Benefits and Perks

Our client believes strong organizations are built by supporting great people. Here's what you can expect:

• Competitive salary of $100,000 – $120,000, based on experience, to reward your hard work.
• Comprehensive extended benefits package.
• Generous paid time off with Paid vacation and sick time.
• Professional development opportunities to support continued growth.
• An on-site leadership opportunity where you can make a visible impact across the organization each day.
• The opportunity to play a key leadership role in a respected community organization.

Ready to Join Us?

If you're excited to bring your operational leadership and strategic mindset to a dynamic, community-driven organization, we'd love to hear from you.

Apply today with your resume and cover letter.

Our client is an Equal Opportunity Employer and welcomes applications from all qualified candidates. Accommodations are available throughout the recruitment process upon request.