Senior Commercial Overhead Door Technician

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

Further information is available at

SUMMARY

The Senior Commercial Overhead Door Technician is responsible for independently performing advanced preventative and corrective maintenance, diagnostics, repairs, and installations on commercial overhead doors, loading docks, truck restraints, dock seal/shelters, high speed doors and hollow metal doors.

In addition to hands-on technical work, the Senior Technician provides technical leadership, supports complex troubleshooting, mentors junior technicians, and acts as a key resource for quality, safety, and client satisfaction on assigned contracts.

KEY DUTIES & RESPONSIBILITIES

• Performs advanced inspection, preventative maintenance, diagnostics, and repairs on commercial overhead doors, loading docks, truck restraints, high speed doors, hollow metal doors and associated mechanical and electrical systems.
• Leads troubleshooting and resolution of complex or high-risk door system failures, including emergency and escalated service calls.
• Installs, repairs, and replaces advanced door systems, operators, controls, and specialized hardware in accordance with manufacturer specifications.
• Reviews work orders and service requests to determine appropriate scope, materials, repair strategies, and technical solutions.
• Ensures all work meets quality standards, contract requirements, safety regulations, and BGIS policies and procedures.
• Completes detailed service documentation, identifies deficiencies, and recommends long-term corrective actions or capital upgrade opportunities.
• Acts as a technical escalation point for junior and intermediate technicians, providing hands-on coaching, guidance, and informal mentoring.
• Supports onboarding and training of new technicians and contributes technical input to estimates, scopes of work, and service planning.
• Demonstrates and promotes a strong environmental, health, and safety mindset by identifying hazards and proactively implementing corrective actions.

Work Requirements

• Must be able to work shifts, be on-call and be available to respond to emergencies.
• Must be willing to wear personal protective equipment.

KNOWLEDGE & SKILLS

• Minimum Education: High school diploma required; formal trades training or certification strongly preferred.
• Experience: Minimum 5+ years of hands-on experience in commercial overhead door maintenance, repair, and installation, including complex mechanical and electrical systems.
• Demonstrated ability to independently execute work in accordance with established processes, practices, and manufacturer specifications.
• Advanced ability to maintain, troubleshoot, and repair mechanical, electrical, and automated door systems, operators, controls, and related hardware.
• Proven advanced troubleshooting and problem-resolution skills, particularly for complex or escalated commercial door issues.
• Strong environmental, health, and safety mindset with a demonstrated ability to identify hazards and perform work safely and compliantly.
• Strong client-service orientation with the ability to manage urgent, high-impact service situations professionally.
• Effective communication skills for technical explanation, documentation, coordination with clients, and support of junior technicians.

Licenses and/or Professional Accreditation

• Valid Drivers license, clean drivers abstract and clean criminal background check required.

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.