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Temporary Technology Launch Coordinator
Temporary Technology Launch CoordinatorEmployment Professionals Canada • St Catharines, ON
Temporary Technology Launch Coordinator

Temporary Technology Launch Coordinator

Employment Professionals Canada • St Catharines, ON
30+ days ago
Job type
  • Full-time
Job description

seeking a highly organized and customer-focused temporary team member to support the implementation of a new member service initiative. This role will play a key part in delivering a seamless transition experience for members through system onboarding, education, and in-person support.

This is a confidential, project-based position requiring professionalism, discretion, and adaptability in a fast-paced environment.

Key Responsibilities :

Training & System Onboarding (April) :

  • Participate in internal training on a new member service platform
  • Learn system functionality to confidently support member questions
  • Assist with preparation of member-facing materials and internal processes

Member Support & Program Launch (May – July) :

  • Provide front-line support to members (in-person, phone, and email)
  • Guide members through account setup and system onboarding
  • Deliver basic demonstrations and walk-throughs of the new system
  • Support distribution and exchange of equipment at the Association office
  • Troubleshoot common issues and escalate more complex inquiries as needed

Administrative Support :

  • Track member interactions and program progress
  • Maintain accurate records of equipment distribution and returns
  • Support the team with coordination and scheduling as required

Ideal Candidate :

  • Strong customer service and communication skills
  • Comfortable learning and explaining new technology
  • Highly organized with strong attention to detail
  • Able to manage high-volume interactions with professionalism and patience
  • Demonstrates discretion and ability to handle confidential information
  • Previous experience in administrative, customer service, or training roles is an asset

Key Attributes for Success :

  • Calm under pressure during high-volume periods
  • Proactive and solution-oriented
  • Approachable and confident when working directly with members
  • Quick learner with the ability to translate information into simple instructions

Additional Notes :

  • This role will be primarily in-office and member-facing during the program launch period
  • Training will be provided; no prior experience with the system is required
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Temporary Technology Launch Coordinator • St Catharines, ON

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