Digital Operations, Manager

Description

& SummaryAt PwC, our people in operations consulting specialize in providing consulting services on optimizing operational efficiency and effectiveness. These individuals analyze client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance.

We are seeking an experienced professional to support client engagements focused on complex operations and planning decision‑making in highly constrained, mission‑critical environments. This role helps design and embed decision‑support capabilities that combine quantitative rigor with operational judgment, process understanding, and digital enablement.

The Opportunity:

Asa Digital Operations, Manager,unlock your potential and embrace the chance to drive meaningful outcomesthat’llelevate your career. You will leadsmall delivery teams and work directly with client stakeholders to translate complex planning, operational,and readiness questions intopractical solutionsleaders can trust and act on. The role emphasizes clarity, explainability, decision impact, and requires comfortworkingacross operations,analytics,technology, and solutiondelivery. Your role will include, butisn’tlimited to:

Decision Framing

• Structure complex operational,logistics, and planning challenges as decision problems under uncertainty.

• Frame trade‑offs across capacity, inventory, risk, service levels, andtimingand operational constraints.

• Applyappropriate analyticalrigor based on decision criticality, data quality, and time constraints.

Applied Modelling

• Apply quantitative techniquesincluding:Supply chain network design and optimization,Inventory planning under uncertainty (including multi‑echelon),Capacity, throughput, and flow analysis,Scenario and probabilistic analysis using simulation.

• Validate models through sensitivity analysis, back‑testing, and stress testing.

• Translate analytical outputs into operations recommendations and decision-ready insights.

Technology & Tools

• Embed analytics into scalable, auditable decision‑support solutions.

• Work with technical teams to shape data flows,reportinglogics, solution requirements, and system integration points.

• Review and guide analytics code and pipelines; not required to be the primary developer.

• Tools may include Python, ,SQL;optimizationsolvers;simulationlibraries;and enterprise or cloud data platforms.

Team & Client Leadership

• Lead and coach small teams, oversee work quality, and resolve delivery issues.

• Engage directly with client stakeholdersto align insightsand solution designtodecision needs and communicate results clearly.

• Work effectively across both business and technicalstakeholdergroups.

What You'll Bring:
Your skills, knowledge, and experiences are what set you apart.Here'swhat we look for:

• Degree in operations, industrial/systems engineering,computer science,or a closely related quantitative field.

• Minimum5years of experiencein a relevant field

• Experience applying quantitative analysisand/or digital solutioning approachesto supply chain, operations, or complex planning problems in defense, manufacturing, or other asset‑intensive industries.

• Demonstrated ability to bridge operational context and analytics.

• Prior experience managing small teams and contributing to client‑facing engagements.

• Familiarityof enterprise platforms, system integration concepts, data architecture, and digital workflow enablement is an asset.

• Candidates with military experience are encouraged to apply

• PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer.

Additional Requirements

• As a requirement, a Security Clearance is mandatory for all staffwho’llbe engaged on these assignments. Prior to applying, please review thewebsite to ensure you meet the eligibility requirements to obtain this clearance.This’llbecome a condition of your employment with PwC should you receive an offer from us.

• Strong collaboration and communication skills, with the ability to simplify complex ideas for non‑technical audiences.

This newly created role reflects our commitment to growth and delivering distinctive value for our clients and stakeholders.

The salary range for this position is $112,400 - $162,400. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Whyyou’lllove PwC

We’reinspiring and empowering our people to change the world. Powered by the latest technology,you’llbe a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at:

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations,Métisand Inuit Peoples. We recognize the systemic racism,colonialismand oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

Education

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Data Analytics, Business Performance Metrics, Business Transformation, Change Management, Coaching and Feedback, Communication, Creativity, Embracing Change, Emotional Regulation, Empathy, Epic Software, Epic Systems, Inclusion, Intellectual Curiosity, Learning Agility, Logistics Management, Management Consulting, Manufacturing Operations Management, Market Research, Operating Effectiveness Review, Operational Excellence {+ 23 more}

Desired Languages

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy ().Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi.L’utilisation de l’intelligence artificielle (IA) dans le domaine du recrutement en est à ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. À certains stades de notre processus de recrutement, nous comptons sur l’IA pour améliorer votre expérience. Par exemple, pendant l’examen du curriculum vitæ ou l’élaboration d’une liste de recommandations personnalisées, un agent conversationnel pourrait vous demander des précisions ou fixer avec vous un rendez-vous pour l’entrevue. L’IA nous aide à mieux lutter contre les préjugés, car l’évaluation des candidats se fait de façon juste et équitable, sans que les informations d’identification comme le nom ou le sexe soient connues. Elle nous permet également de mieux repérer les bons candidats pour un poste et d’évaluer le lien entre leurs compétences, leur expérience et leurs chances de réussir chez PwC Canada. Bien que l’IA facilite certaines étapes de notre processus de recrutement, les décisions finales d’embauche sont toujours prises par des personnes. Pour en savoir plus sur l’utilisation et la protection de vos données personnelles, consultez notre politique sur la protection des renseignements confidentiels ().