Position Description:
CGI – Payroll Shared Services Centre (PSSC) offers all‑in‑one cloud solutions that simplify payroll and human capital management. We are proud of our strong client relationships, reflected in a very high customer satisfaction rate.
Every day, our team members help thousands of clients process payroll for their employees across a wide range of industries. In this role, you will contribute to the success of local businesses as part of a dynamic team of over professionals serving more than 62, clients.
We are looking for a reliable and motivated individual. Are you ready to play a key role?
What we offer you:
Continuous learning: Paid, comprehensive, and ongoing training on payroll in Canada
Work‑life balance: Flexible daytime weekday schedule
Recognized workplace: One of the Best Workplaces in Canada (Great Place to Work® certification)
Well‑being and benefits: Employee Assistance Program, health and wellness programs, comprehensive insurance coverage, and financial assistance for job‑related education
Career development: Supported by a structured professional development plan
Financial advantages: Access to the employee share purchase plan and profit‑sharing plan from day one
Customized benefits: Flexible insurance plans, telemedicine services, and much more
Your future duties and responsibilities:
You will help people and make a positive impact by bringing a human touch to the relationship between clients and the company, acting as a trusted advisor.
In a typical day, you will:
-Provide phone support to clients regarding the use of the payroll application and its add‑on modules
-Guide clients on payroll legislation and regulatory requirements
-Ensure follow‑up and resolution of client cases in accordance with service level agreements (SLAs)
-Identify and document issues encountered to support continuous improvement
-Communicate with clients in your portfolio to collect payroll data
-Produce payroll according to client expectations and applicable legislation
-Plan and organize your workload to meet service levels and client expectations
-Provide occasional support to clients during payroll data entry
Required qualifications to be successful in this role:
You will use our payroll solutions to assist our clients online or by phone.
-Diploma of Vocational Studies (DEP) or college diploma in administration, accounting, human resources, or any other relevant combination of education and experience
-Two years of customer service experience, preferably in a call center environment
-Customer‑service‑oriented approach and strong problem‑solving skills
-Excellent verbal and written communication skills in both French and English
-Good knowledge of Microsoft Office tools (Word, Excel, PowerPoint) and Internet browsers
-Knowledge of payroll systems (experience with the Nethris application is an asset)
-Training “Understanding Online Payroll Principles” from Ahuntsic College or S.C.P. certification from the National Payroll Institute (NPI) is an asset
CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $40 –$65 . This role is an existing vacancy.
#LI-AS24
Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.
Skills:
Customer Service Advisor / Payroll Clerk • Montréal, Canada
A leading insurance company in Canada is seeking a Bilingual Customer Service Representative for a 12-month contract.This role involves providing exceptional service while responding to various cus... Show more
We’re looking for a Payroll Specialist who is an expert in ADP Workforce Now.If you’ve managed end-to-end payroll in ADP and you’re comfortable supporting day-to-day HR activities, we’d love to mee... Show more
A behavioral health organization is seeking a Payroll Specialist to manage accurate payroll processing and employee records.This role involves multitasking in a dynamic environment and requires str... Show more
Join GMI as a Customer Service and Sales Advisor, specializing in English calls.Thrive in a supportive environment with a flexible full-time schedule.In this full-time Bilingual Customer Service an... Show more
Customer Service Advisor (Service, Rentals, Parts).VanLife Campers is a company specializing in the design and manufacturing of four‑season camper vans, operating since 2017.Thanks to its efficient... Show more
North American leader in remote area surveillance.Every day, we’re proud to help our customers keep an eye on what truly matters to them by developing solar-powered, cellular-connected cameras inte... Show more
Who We Are:At OPENLANE we make wholesale easy so our customers can be more successful.What We Offer:Competitive payMedical, dental, and vision benefits with employer HSA contributions (US) and FSA ... Show more
Veiller à ce que nos employés contractuels, nos clients et nos équipes de vente reçoivent un service supérieur dans les domaines des ressources humaines, de la comptabilité et du soutien administra... Show more
A payroll services company is seeking a proactive Payroll Administrator for a remote position.The role focuses on managing full-cycle payroll with emphasis on union payroll processing.Candidates mu... Show more
A leading supplemental benefits company is seeking a remote Customer Service Representative to join their team.The role involves helping customers with product information and coverage queries.Idea... Show more
A leading payroll compliance provider is seeking a Senior Payroll Compliance Specialist in Ontario, Canada, to ensure compliance with Canadian payroll legislation.The role involves managing complex... Show more
Transform customer interactions as a Customer Service Associate in a mission-driven retail environment.Be part of a diverse group focused on sustainability and community welfare through quality ser... Show more
Please note that the position may be based in Montreal, Blainville, or Saint-Bruno.Payroll and Benefits Technician.Would you like to join a stimulating and dynamic organization ? Do the requirement... Show more
A leading alternative lending bank is seeking a Bilingual Customer Service Representative in Montreal.The successful candidate will provide exceptional service, handle customer inquiries, and resol... Show more
We offer more than a job, we offer a career!.We support our employees to shape their career by encouraging continuing education and investing in training and development.We put our employees at the... Show more
A stable real estate group is seeking a detail-oriented Bilingual Payroll Coordinator to manage payroll for employees in Ontario and Quebec.This fully remote role requires fluency in both English a... Show more
A leading horticultural company is seeking a Grower Advisor based in Niagara Falls, Canada.This role involves advising customers on product selection, providing technical support, and contributing ... Show more
Lead as a Customer Care Manager in our expanding remote framework.This full-time role features unlimited earning potential, flexible scheduling, and opportunities for professional growth.You'll man... Show more
Fully Remote - Customer Service Advocate.Experience in our industry is not required as we have industry-leading training and support to provide you the tools to be successful and achieve your profe... Show more
Drive outstanding client interactions as a Senior Clerk at National Bank's Business Centre.Your welcoming demeanor and efficiency will set the standard for client service and team support.As the fi... Show more
